Enrollment Services Assistant

Middlesex College; South Brunswick Terrace (NJ); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Pension Eligible

35 hours per week

Job summary

Middlesex College in New Brunswick is seeking an Enrollment Services Assistant for the New Brunswick Center. You will provide frontline customer service to students across enrollment services and support records management in the ERP system.

You will assist ESL assessments, guide students to register for classes, handle inquiries by phone or email, perform cashiering duties, and participate in meetings. This 35-hour per week position offers pension eligibility and a chance to work in a dynamic

Qualifications

• High school diploma or equivalent is required.
• Three years of customer service experience in an educational environment, social service agency, or private sector.

Responsibilities

• Provides frontline customer service to students across enrollment services.
• Enters, verifies and researches student records in the ERP system.
• Assists with ESL assessments and guides students to register for classes.
• Addresses inquiries by phone, email or in person.
• Performs cashiering tasks in Enrollment Services.
• Attends meetings as directed.
• Performs other duties as assigned.

Education

High school diploma or equivalent

Associate Degree

Tools

ERP system

Job description

Enrollment Services Assistant - New Brunswick Center

SALARY: $48,817.00 Annually

OPENING DATE: 8/19/2026

CLOSING DATE: 9/9/2026 11:59 PM

UNIT: AFSCME - Level 7

DEPARTMENT: New Brunswick Center

REPORTS TO: Director, New Brunswick Center

Principal Responsibilities

• Provides exemplary frontline customer service while assisting students with enrollment services in multiple functional areas.
• Enters, verifies, and researches student records information in a timely manner utilizing the College's Enterprise Resource Planning system.
• Assists prospective students with ESL assessments; informs students on available credit and non-credit classes; assists students to register for classes; and advocates for students.
• Addresses student inquiries and outreach activities in person, by phone, or via e-mail.
• Utilizes the College's document imaging system for electronic records management and retrieval; completes related scanning and linking tasks as needed.
• Performs cashiering functions required in the Enrollment Services department.
• Attends divisional/department and other meetings as directed.
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent
• Three (3) years of customer service experience in an educational environment, social service agency, or in the private business sector

Preferred Qualifications

• Associate Degree
• Experience in one area of student services, such as admissions, registration, student records, financial aid or student financial services
• Ability to work efficiently in a fast-paced work environment, with demonstrated multitasking and problem-solving skills
• Excellent interpersonal, verbal, written communication skills
• Ability to work independently and within a team-oriented setting
• Ability to use discretion and judgment
• Bilingual (English/Spanish)

Supplemental Information

SCHEDULE: 35 Hours Per Week

Monday - Friday, 11:00 a.m. to 7:00 p.m.

RETIREMENT: Pension Eligible

Any Middlesex College employee hired after September 1, 2011 will have to meet the New Jersey residency law