Enrollment & Student Services Assistant

Motlow; Smyrna (TN); On-site; USD 31,000 - 34,000; Full time

Job summary

Motlow State Community College in Smyrna invites applications for the Enrollment Assistant role in the Admissions & Records department. The position handles cashier transactions, inquiries, and basic financial aid processing for students and families.

Minimum qualifications include a high school diploma or equivalent with at least one year of customer service experience in an educational or office setting. Preferred qualifications include an associate degree and experience in higher education

Qualifications

• High school diploma or equivalent and one year or more of customer service experience in an educational, office administration or clerical setting.
• Associates degree or higher earned from a regionally accredited institution and one year of higher education experience in admissions, business office or financial aid. Higher education experience may be substituted for the required education on a year-for-year basis for up to two years.
• Knowledge of confidentiality statutes and policies as they apply to students, FERPA and financial aid programs; familiarity with admissions, records, business office and financial aid regulations.

Responsibilities

• Provide students, parents and families with efficient assistance with processing, inquiries, information and issue resolution related to cashier transactions, admissions, business office and very limited scope financial aid.
• Assist students and parents/families with admission questions and issues including but not limited to admissions applications; high school/college transcripts; immunizations; transcript requests; proof of citizenship; state residency; test scores; and other general account information.
• Input admissions documents into Slate CRM for processing by the Admissions and Records Specialist including but not limited to high school transcripts, and ACT/SAT scores.
• Assist students and parents/families with Business Office questions and issues including but not limited to tuition/fees; past due balances; parking tickets; vehicle registration; parking passes; fee waivers/discounts; reimbursement/balance of financial aid checks;
• Assist with campus enrollment events as assigned
• Assist administrative staff for recruiting, TN promise, adult initiatives, and the division of Student Success with projects as needed.
• Coordinate scanning activities in Banner system, and disposal of received documents.
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Communication skills

Computer skills

Education

High school diploma

Associate degree or higher

Tools

Banner ERP

Word processing

Spreadsheets

Email

Database

Internet

Job description

Motlow State Community College in Smyrna invites applications for the Enrollment Assistant role in the Admissions & Records department. The position handles cashier transactions, inquiries, and basic financial aid processing for students and families.

Minimum qualifications include a high school diploma or equivalent with at least one year of customer service experience in an educational or office setting. Preferred qualifications include an associate degree and experience in higher education