Enrollment Assistant

Motlow State Community College; Smyrna (TN); On-site; USD 31,000 - 34,000; Full time

Job summary

Motlow State Community College in Smyrna, TN, seeks an Enrollment Assistant in the Admissions & Records department. The role focuses on processing and inquiries related to cashier transactions, admissions, and limited financial aid, supporting students and families throughout their experiences.

Responsibilities include handling admissions questions, inputting documents into Slate CRM, and assisting the Business Office with tuition, balances, and financial aid checks.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred with higher education experience considered.
• Experience in admissions, business office, or financial aid is a plus.

Responsibilities

• Provide students, parents, and families with efficient assistance for cashier transactions, admissions, business office, and limited financial aid.
• Assist with admissions questions including applications, transcripts, immunizations, citizenship proof, residency, test scores, and general account information.
• Input admissions documents into Slate CRM for processing by Admissions and Records staff.
• Assist with Business Office inquiries, including tuition/fees, balances, parking tickets, registrations, and financial aid checks.
• Support campus enrollment events and assist with recruiting and TN Promise initiatives.
• Coordinate scanning activities in Banner and manage document disposal.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Office software

Education

High school diploma or equivalent

Associate's degree

Tools

Banner ERP

Slate CRM

Job description

MOTLOW STATE COMMUNITY COLLEGE

is accepting applications for the following position:

Enrollment Assistant

Campus: Smyrna

Department: Admissions & Records

Position number: B99714

Salary: $30,586 to $33,586

Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties. We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.

General Function:

Provide students, parents and families with efficient assistance with processing, inquiries, information and issue resolution related to cashier transactions, admissions, business office and very limited scope financial aid.

Minimum Qualifications:

High school diploma or equivalent and one year or more of customer service experience in an educational, office administration or clerical setting.

Preferred Qualifications:

Associates degree or higher earned from a regionally accredited institution and one year of higher education experience in admissions, business office or financial aid. Higher education experience may be substituted for the required education on a year-for-year basis for up to two years.

Major Duties and Responsibilities:

• Provide students, parents and families with efficient assistance with processing, inquiries, information and issue resolution related to cashier transactions, admissions, business office and very limited scope financial aid.
• Assist students and parents/families with admission questions and issues including but not limited to admissions applications; high school/college transcripts; immunizations; transcript requests; proof of citizenship; state residency; test scores; and other general account information.
• Input admissions documents into Slate CRM for processing by the Admissions and Records Specialist including but not limited to high school transcripts, and ACT/SAT scores.
• Assist students and parents/families with Business Office questions and issues including but not limited to tuition/fees; past due balances; parking tickets; vehicle registration; parking passes; fee waivers/discounts; reimbursement/balance of financial aid checks;
• Assist with campus enrollment events as assigned
• Assist administrative staff for recruiting, TN promise, adult initiatives, and the division of Student Success with projects as needed.
• Coordinate scanning activities in Banner system, and disposal of received documents.
• Other duties as assigned

Knowledge, Skills and Abilities:

• Knowledge of confidentiality statutes and policies as they apply to students, parents, families, FERPA and financial aid programs.
• Knowledge and ongoing understanding of federal, state, and institutional regulations regarding admissions, records, business office, and financial aid
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies.
• Strong computer skills, including but not limited to ERP (Enterprise Resource Planning) system(s) (Banner), word processing, spreadsheets, e-mail, database, and internet.

Human Resources Office, Dept. 200

Motlow State Community College

Telephone [phone], TDD (931 393-1621)

E-mail: [e-mail]

Website: www.mscc.edu

Motlow College is an EEO/Title VI/Title VII/Title IX/Sections 504/ADA Employer

Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to emp