Enrollment & Student Experience Coordinator

Cleary-University; Howell (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition grants

Paid professional development

Paid personal days

Job summary

Cleary University is seeking a highly organized Enrollment Coordinator to support prospective and current students, guiding admissions, enrollment, financial aid, scholarships, and university policies with clarity and care.

This role also leads Enrollment Management operations, oversees the Student Ambassador Program and student workers, and coordinates campus tours and events to ensure a seamless student experience.

Qualifications

• Associate’s degree required (business-related field preferred).
• Experience in enrollment, admissions, financial aid, customer service, or student services preferred.
• Familiarity with Salesforce, ZoomInfo, Microsoft Office Suite, and Microsoft Teams.
• Strong attention to detail and ability to manage high-volume tasks under deadlines.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to work independently and collaboratively.

Responsibilities

• Serve as a primary point of contact via phone, email, chat, Teams, and in-person interactions.
• Provide accurate information regarding admissions processes, registration, financial aid basics, scholarships, deadlines, and policies.
• Manage, document, and resolve student cases in Salesforce with prompt follow-up and detailed recordkeeping.
• Research and troubleshoot enrollment-related issues across multiple systems; escalate complex matters appropriately.
• Oversee day-to-day front desk operations to ensure a welcoming and efficient environment.
• Supervise student workers, including hiring, training, scheduling, task delegation, and performance feedback.
• Coordinate campus tour staffing and admissions event coverage.
• Assist Admissions Counselors with recruitment logistics, travel coordination, outreach, and workflows.
• Plan and support recruitment events including open houses, campus tours, interview days, and yield events.
• Conduct outreach to newly enrolled first-year students to support onboarding and retention efforts.
• Serve as a liaison between prospective students and admissions representatives.

Skills

Interpersonal communication

Written communication

Multitasking

Organizational skills

Education

Associate’s degree

Tools

Salesforce

ZoomInfo

Microsoft Office Suite

Microsoft Teams

Job description

Cleary University is seeking a highly organized Enrollment Coordinator to support prospective and current students, guiding admissions, enrollment, financial aid, scholarships, and university policies with clarity and care.

This role also leads Enrollment Management operations, oversees the Student Ambassador Program and student workers, and coordinates campus tours and events to ensure a seamless student experience.