Student Success & Records Specialist

Cleary University; Howell (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Cleary University in Howell, MI seeks a Student Academic Services Specialist to provide frontline service to a cohort of students, process academic records transactions, support course registration and scheduling, and deliver high-quality service through the ticketing system, phone, email, and in-person interactions.

This role ensures accuracy of student records, timely resolution of requests, and coordination between advising and registrar functions, acting as a bridge between compliance and

Qualifications

• Strong organizational skills and attention to detail.
• Confidentiality with FERPA.
• Excellent written and verbal communication.
• Proficiency with student information systems and Microsoft Office Suite.

Responsibilities

• Advise students on withdrawals, drops, and program changes.
• Support transcript evaluations, degree audits, and graduation processes.
• Maintain accurate records in the SIS and ensure consistency across advising notes and records.
• Provide scheduling and data-entry support for course planning.
• Respond to student inquiries via phone, email, and in-person.

Skills

Organizational skills

FERPA compliance

Written and verbal communication

MS Office proficiency

Tools

Student Information System (SIS)

Microsoft Office Suite

Job description

Cleary University in Howell, MI seeks a Student Academic Services Specialist to provide frontline service to a cohort of students, process academic records transactions, support course registration and scheduling, and deliver high-quality service through the ticketing system, phone, email, and in-person interactions.

This role ensures accuracy of student records, timely resolution of requests, and coordination between advising and registrar functions, acting as a bridge between compliance and