Enrollment Specialist - Remote Care Programs

Benchstrength; Palo Alto (CA); Remote; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Remote-first role

Performance-based incentives

Job summary

KangarooHealth is seeking an Enrollment Specialist to engage eligible patients, explain the value of RPM/ CCM programs, and guide them through enrollment. You will work remotely with a focus on empathy, accuracy, and trust, handling high-volume calls daily for a digital health platform.

You will need to understand CMS rules and program distinctions, and collaborate with partner clinics nationwide to drive compliant enrollments and measurable outcomes.

Qualifications

• Experience in healthcare outreach or enrollment.
• Medicare or chronic care patient familiarity.
• Fluent in English; Spanish a plus.
• Previous call center experience is a plus.

Responsibilities

• Make outbound calls and send texts to eligible RPM patients for KangarooHealth’s partners.
• Explain remote monitoring services in clear, accurate language.
• Address concerns truthfully—no scripts, no shortcuts.
• Secure verbal consent and enroll patients into KangarooHealth’s system.
• Document calls precisely and tracking enrollment targets.
• Understand CMS rules, billing requirements, and program distinctions.

Skills

Empathy

Clear communication

Active listening

CRM familiarity

High-volume calls

Tools

CRM systems

Spreadsheets

Job description

The Company

KangarooHealth delivers remote care programs that help providers track patients between visits, intervene early, and improve outcomes—without adding staff burden. We partner with clinics nationwide to run compliant, efficient Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Advanced Primary Care Management (APCM) and Principal Care Management (PCM) programs at scale.

The Role

Enrollment is the start of care. If patients don’t understand or engage, nothing else works. Your job is to fix that. As an Enrollment Specialist, you contact patients, explain the value of these programs in clear terms, and walk them through enrollment. You must be both empathetic and effective. This is healthcare—people need to trust you, not feel sold to.

What You’ll Do

• Make outbound calls and send text messages to eligible remote monitoring patients on behalf of KangarooHealth’s partner provider groups (hospitals and practices)

• Explain our remote monitoring services in simple, accurate, and compassionate language

• Address concerns directly and truthfully—no scripts, no shortcuts

• Secure verbal consent and enroll patients into KangarooHealth’s system

• Document calls precisely and stay on top of daily enrollment targets

• Understand and apply CMS rules, billing requirements, and program distinctions (e.g., RPM vs. CCM vs. APCM)

• Represent the company’s values of integrity, empathy, and execution on every call

Who We’re Looking For

• You’re calm under pressure, clear under stress, and effective over the phone

• You listen before you speak and guide without pushing

• You can talk to a skeptical senior, explain a government program, and gain trust in under 5 minutes

• You know your way around a CRM, spreadsheets, and digital systems

• You don’t need hand-holding—you follow the playbook, hit goals, and ask smart questions

• You are effective and comfortable to execute high-volume calls daily with consistency

Preferred Experience

• Healthcare outreach, inside sales, or enrollment work

• Experience working with Medicare or chronic care patients

• Fluent in English (Spanish or other languages are a plus)

• Previous call center working experience is a plus

Compensation and Benefits

• $37,000-$42,000 total compensation

• Remote-first role with full-time hours

• Performance-based incentives

• Benefits (medical, dental, vision) for full-time staff

Clear path to grow inside a fast-scaling digital health company