Bilingual Enrollment Specialist — Remote Care Programs

Benchstrength; Palo Alto (CA); Remote; USD 37,000 - 42,000; Full time

Benefits offered by this job

Remote-friendly role

Full-time position

Performance incentives

Medical, dental, vision benefits

Job summary

KangarooHealth seeks an Enrollment Specialist to engage patients, explain the value of RPM/CCM programs, and guide them through enrollment. You will work with partner hospitals and clinics, making outbound calls and texts, while documenting interactions and maintaining enrollment targets.

The role requires empathetic communication, the ability to explain government programs clearly, and comfort working with CRMs and digital systems.

Qualifications

• Bilingual Spanish is essential.
• Experience in healthcare outreach or enrollment is preferred.
• Experience with Medicare or chronic care patients is a plus.

Responsibilities

• Make outbound calls and text eligible remote monitoring patients on behalf of KangarooHealth's partner provider groups (hospitals and practices).
• Explain remote monitoring services in simple, accurate, and compassionate language.
• Address concerns directly and truthfully—no scripts, no shortcuts.
• Secure verbal consent and enroll patients into KangarooHealth's system.
• Document calls precisely and stay on top of daily enrollment targets.
• Understand CMS rules, billing requirements, and program distinctions (RPM vs. CCM vs. APCM).
• Represent the company’s values of integrity, empathy, and execution on every call.

Skills

Bilingual Spanish

Healthcare outreach

Enrollment work

Call center experience

Tools

CRM

Spreadsheets

Digital systems

Job description

KangarooHealth seeks an Enrollment Specialist to engage patients, explain the value of RPM/CCM programs, and guide them through enrollment. You will work with partner hospitals and clinics, making outbound calls and texts, while documenting interactions and maintaining enrollment targets.

The role requires empathetic communication, the ability to explain government programs clearly, and comfort working with CRMs and digital systems.