Care Access Specialist - LVN/LPN Compact

Benchstrength; Palo Alto (CA); Remote; USD 55.000 - 65.000; Vollzeit

Benefits dieser Stelle

Fully remote — no commute

Medical/Dental/Vision insurance

FSA, Life and AD&D, 401(k)

Paid time off

Growth opportunities

Zusammenfassung

KangarooHealth is a nationwide remote care provider delivering RPM, CCM, and PCM programs. As a Care Access Specialist, you’ll be the patient’s welcome contact, enrolling them in RPM/CCM, answering questions, and guiding onboarding.

You’ll also perform the first CCM care call, ensuring patients feel supported from day one. The role emphasizes honest, clear communication without scripts, with daily enrollment targets and a strong focus on patient trust and seamless workflow integration for

Qualifikationen

• Active LPN or LVN license with multi-state compact privileges.
• 3+ years of clinical experience in a hospital, family practice, or geriatric setting.
• 3+ years of EMR documentation experience; ability to learn new platforms quickly.
• 1+ year of remote work experience with patient phone engagement.
• Strong understanding of chronic conditions and their management (HTN, DM, CHF, COPD).
• Familiarity with Medicare, CCM/RPM program requirements, and CMS billing codes.
• Technical fluency with G-Suite, Microsoft Office, Hubspot, Slack, Zoom, Epic, ECW, Athena, and similar platforms.
• Reliable high-speed internet, dedicated computer, and a private, HIPAA-compliant home workspace.
• Available to work 40 hours per week aligned with client clinic hours 9AM–6PM local time.

Aufgaben

• Enrollment: Make outbound calls to eligible RPM and CCM patients; explain programs; address skepticism; secure verbal consent and complete enrollment; meet daily enrollment targets with quality.
• Initial CCM Care Call: Conduct first CCM care call; cover care plan review, education on chronic conditions, and patient goals; provide health coaching; identify urgent needs and escalate; document activities in EMR per billing protocol; apply CCM billing codes.

Kenntnisse

Calm under pressure

Active listening

Clear communication

Organized and self-directed

Comfortable with volume

Tech-fluent

Accountability-minded

Ausbildung

LPN or LVN license (multistate compact)

Medical Assistant certification (CMA/RMA/CCMA) or equivalent

Tools

G-Suite

Microsoft Office

Hubspot

Slack

Zoom

Epic

ECW

Athena

Jobbeschreibung

Connect. Enroll. Care.

The Company

KangarooHealth is a nationwide provider of remote care programs—RPM, CCM, and PCM that help clinics track patients between visits, intervene early, and improve outcomes without adding staff burden. We embed directly into our partners’ workflows, run compliant programs at scale, and measure success by the outcomes we drive for patients and practices alike.

The Role

Enrollment is the entry point to care—and a strong first conversation sets everything that follows. As a Care Access Specialist, you’re the patient’s introduction to KangarooHealth. You’ll enroll patients into both our Remote Patient Monitoring and Chronic Care Management programs, answer real questions, secure consent, and guide patients through onboarding. For CCM patients, you’ll also complete the first care call—ensuring they feel supported and connected from day one.

This is not a scripted sales role. Patients need to trust you, not feel sold to. You earn that trust in the first call—by being honest, clear, and genuinely invested in helping them access care that improves their life.

What You’ll Do

Enrollment

• Make outbound calls to eligible RPM and CCM patients on behalf of KangarooHealth’s partner provider groups
• Explain our Remote Patient Monitoring and Chronic Care Management programs clearly and compassionately—what they are, why they matter, and what patients can expect
• Address skepticism and concerns directly and truthfully—no scripts, no pressure
• Secure verbal consent and complete patient enrollment in KangarooHealth’s system
• Meet daily enrollment targets while maintaining quality and accuracy on every call

Initial CCM Care Call

• Conduct the first CCM care call with newly enrolled patients, covering care plan review, chronic condition education, and patient goals
• Provide health coaching and education on chronic condition self-management (HTN, DM, CHF, COPD)
• Identify and upscale clinical concerns or urgent patient needs to the nursing or provider team
• Accurately document CCM time and call activity in the client’s EMR per billing protocol
• Apply working knowledge of CCM billing codes (99490, 99439, 99487, 99489) to ensure compliant documentation

Who We’re Looking For

• Calm under pressure, clear under stress—you stay steady when a patient is frustrated or confused
• You listen before you speak and guide without pushing—patients trust you because you’ve earned it
• You can explain a government program to a skeptical senior and gain their confidence in under five minutes
• Organized and self-directed—you manage your call queue, hit goals, and don’t need to be micromanaged
• Comfortable with volume—you can execute high-volume outreach daily without losing quality or warmth
• Tech-fluent—you navigate CRMs, EMRs, spreadsheets, and digital workflows without friction
• Accountability-minded—you follow the playbook, flag problems early, and ask smart questions

Requirements

• Active LPN or LVN license with multi-state compact privileges
• 3+ years of clinical experience in a hospital, family practice, or geriatric setting
• 3+ years of EMR documentation experience; ability to learn new platforms quickly
• 1+ year of remote work experience with patient phone engagement
• Strong understanding of chronic conditions and their management (HTN, DM, CHF, COPD)
• Familiarity with Medicare, CCM/RPM program requirements, and CMS billing codes
• Technical fluency with G-Suite, Microsoft Office, Hubspot, Slack, Zoom, Epic, ECW, Athena, and similar platforms
• Reliable high-speed internet, dedicated computer, and a private, HIPAA-compliant home workspace
• Available to work 40 hours per week aligned with client clinic hours 9AM–6PM local time

Preferred Experience

• Experience with CCM, RPM, or other value-based care programs
• Prior call center or high-volume phone outreach experience
• Medical Assistant certification (CMA, RMA, CCMA) or equivalent healthcare credential
• Bilingual fluency in Spanish or another language (a plus, not required)

Compensation & Benefits

$55,000–$65,000 | total compensation

• Base salary plus bonus
• Fully remote — no commute, no relocation
• Medical, Dental, and Vision insurance
• FSA, Life and AD&D, 401(k)
• Paid time off
• Clear growth path within a fast-scaling digital health company

KangarooHealth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.