Bilingual Enrollment Specialist - Remote Care Programs

Benchstrength; Palo Alto (CA); Remote; USD 37,000 - 42,000; Full time

Benefits offered by this job

Remote-friendly role

Full-time position

Performance incentives

Medical, dental, vision benefits

Job summary

KangarooHealth seeks an Enrollment Specialist to engage patients, explain the value of RPM/CCM programs, and guide them through enrollment. You will work with partner hospitals and clinics, making outbound calls and texts, while documenting interactions and maintaining enrollment targets.

The role requires empathetic communication, the ability to explain government programs clearly, and comfort working with CRMs and digital systems.

Qualifications

• Bilingual Spanish is essential.
• Experience in healthcare outreach or enrollment is preferred.
• Experience with Medicare or chronic care patients is a plus.

Responsibilities

• Make outbound calls and text eligible remote monitoring patients on behalf of KangarooHealth's partner provider groups (hospitals and practices).
• Explain remote monitoring services in simple, accurate, and compassionate language.
• Address concerns directly and truthfully—no scripts, no shortcuts.
• Secure verbal consent and enroll patients into KangarooHealth's system.
• Document calls precisely and stay on top of daily enrollment targets.
• Understand CMS rules, billing requirements, and program distinctions (RPM vs. CCM vs. APCM).
• Represent the company’s values of integrity, empathy, and execution on every call.

Skills

Bilingual Spanish

Healthcare outreach

Enrollment work

Call center experience

Tools

CRM

Spreadsheets

Digital systems

Job description

The Company

KangarooHealth delivers remote care programs that help providers track patients between visits, intervene early, and improve outcomes—without adding staff burden. We partner with clinics nationwide to run compliant, efficient Remote Patient Monitoring (RPM), Chronic Care Management (CCM), PCM) programs at scale.

The Role

Enrollment is the start of care. If patients don't understand or engage, nothing else works. Your job is to fix that. As a bilingual Enrollment Specialist, you contact patients, explain the value of these programs in clear terms, and walk them through enrollment. You must be both empathetic and effective. This is healthcare-people need to trust you, not feel sold to.

What You'll Do

• Make outbound calls and send text messages to eligible remote monitoring patients on behalf of KangarooHealth's partner provider groups (hospitals and practices)

• Explain our remote monitoring services in simple, accurate, and compassionate language

• Address concerns directly and truthfully-no scripts, no shortcuts

• Secure verbal consent and enroll patients into KangarooHealth's system

• Document calls precisely and stay on top of daily enrollment targets

• Understand and apply CMS rules, billing requirements, and program distinctions (e.g., RPM vs. CCM vs. APCM)

• Represent the company’s values of integrity, empathy, and execution on every call
  

Who We’re Looking For

• You're calm under pressure, clear under stress, and effective over the phone

• You listen before you speak and guide without pushing

• You can talk to a skeptical senior, explain a government program, and gain trust in under 5 minutes

• You know your way around a CRM, spreadsheets, and digital systems

• You don't need hand-holding- you follow the playbook, hit goals, and ask smart questions

• You are effective and comfortable to execute high-volume calls daily with consistency

Preferred Experience

• Bilingual fluency in Spanish

• Healthcare outreach, inside sales, or enrollment work

• Experience working with Medicare or chronic care patients

• Fluent in English (Spanish or other languages are a plus)

• Previous call center working experience is a plus

Compensation and Benefits

• $37,000-$42,000 total compensation

• Remote-first role with full-time hours

• Performance-based incentives

• Benefits (medical, dental, vision) for full-time staff

Clear path to grow inside a fast-scaling digital health company