Enrollment Specialist - Enrollment Operations

Sinclair Community College; Dayton (OH); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Tuition waiver for you and your family

OPERS retirement benefits

Generous leave

Health benefits

Life insurance & long-term disability

Tuition reimbursement

Wellness programs

Job summary

Sinclair Community College is seeking an Enrollment Specialist at the Welcome Center in Dayton, OH. You will deliver frontline enrollment assistance across registration, financial aid, and related services, guiding students through policies and processes with a focus on excellent customer care.

The role requires strong communication, data maintenance skills, and a collaborative approach to resolve complex student inquiries.

Qualifications

• Associate degree required; bachelor’s degree preferred.
• At least one year of customer service experience.
• Strong oral, written, and presentation skills.
• Proficiency with data management in information systems.
• Experience in collaborative, team-based environments.
• Ability to engage with a diverse student population.
• Ability to analyze data and make informed decisions.

Responsibilities

• Deliver frontline enrollment services across Registration, Student Records, Placement Testing, Financial Aid, and the Bursar’s Office.
• Serve as primary point of contact for students with enrollment information.
• Resolve complex student issues with sound judgment and professional decisions.
• Maintain detailed documentation in the student information system.
• Support students via in-person, phone, email, and digital channels.
• Participate in ongoing training and process improvement initiatives.
• Other duties as assigned.

Skills

Customer service

Data management

Communication skills

Team collaboration

Education

Associate degree

Bachelor's degree

Tools

Colleague

CRM software

Job description

Position Information

Job Title Enrollment Specialist - Enrollment Operations

Location Main Campus - Dayton, OH

Job Number 05555

Department Enrollment Services Department

Job Category Professional

Job Type Full-Time

Status Regular

Job Open Date 09/03/2026

Resume Review Date 09/18/2026

Closing Date 09/17/2026

Open Until Filled No

Position Summary

The Enrollment Specialist, reporting to the Assistant Director ofEnrollment Operations, is entrusted with delivering frontlineenrollment services to students at the Welcome Center . This role emphasizes exceptional customerservice, comprehensive support, and a holistic approach toproblem-solving in key areas such as registration, financial aid,placement assessments, and general student inquiries.

The Specialist provides guidance on institutional policies,procedures, and processes to prospective and current students,parents, and other stakeholders. Additionally, the Specialist willcollaborate with the Assistant Director on escalated issues asnecessary. This position requires the ability to troubleshoot andaddress complex, multi-departmental challenges, ensuring thatstudent concerns are met with a proactive, comprehensive review ofrecords and circumstances, aiming to resolve or offer informedguidance on multiple interrelated issues. Other duties may beassigned as needed to support the Welcome Center's mission.

The salary for this position begins at $50,695.00 and isdetermined commensurate with education and experience.

*SCC has the right to revise this position description at anytime. This position description does not represent in any way a contract of employment.

Why you'll love Sinclair

• Tuition Waiver for You and Your Family: Employees and eligible dependents can take advantage of tuition-free access to Sinclair courses and programs.
• Generous Retirement Benefits: Build your future through participation in OPERS, including a 14% employer contribution.
• Exceptional Time Off: Enjoy more than four weeks of vacation and personal leave, more than three weeks of sick leave annually, and 14 paid holidays each year.
• Health Benefits That Work for You: Choose from competitive medical, dental, and vision plans designed to support you and your family's health and well-being.
• Peace of Mind for the Future: Full-time employees receive employer-paid life insurance and long-term disability coverage.
• Professional Growth Opportunities: Continue your education and career development with tuition reimbursement and ongoing professional development support.
• Work-Life Balance and Wellness: Access programs, resources, and events that support your personal well-being and professional success.

Principal Accountabilities

• Deliver exceptional front-line customer service and support to students across Enrollment Services functions, including Registration and Student Records, Placement Testing, Financial Aid and Scholarships, and the Bursar’s Office
• Serve as a primary point of contact for students by providing accurate, timely, and comprehensive information regarding enrollment processes, policies, procedures, and student account inquiries
• Resolve complex student issues and transactions efficiently and professionally, exercising sound judgment and making informed decisions that support positive student enrollment outcomes
• Maintain accurate and detailed documentation of all student interactions, inquiries, and resolutions within the college’s student information system in accordance with institutional standards and compliance requirements
• Provide student support through multiple service channels, including in-person, phone, email, and digital communication platforms, ensuring a consistent and high-quality service experience
• Participate in ongoing training, professional development, and process improvement initiatives to maintain current knowledge of institutional policies, systems, and best practices
• Other duties as assigned

Requirements

• Minimum of an associate’s degree required; bachelor’s degree preferred
• Minimum of one year of customer service experience required; experience with student enrollment services preferred
• Strong oral, written, and presentation skills required
• Proficiency in data management and accurate data maintenance within information systems (e.g. Colleague) or customer relationship management software required
• Demonstrated effectiveness in collaborative, team-based environments required
• Strong commitment to cultural sensitivity and proven ability to communicate and engage effectively with a diverse student population required
• Demonstrated skill in data analysis and interpretation within information systems, along with the ability to make independent, informed decisions required
• Accurate data entry within information systems preferred
• Ability to respond to guidance from leadership and meet performance expectations in a fast-paced student service environment required
• Flexibility to work evening and weekend shifts may be necessary

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a minimum of an associate's degree in a related field?
   • Yes
   • No
2. * Do you have a minimum of one year of customer service work experience?
   • Yes
   • No

Applicant Documents

Required Documents

1. Resume
2. Cover Letter