Student Support Specialist (Part-Time)

Sinclair Community College; Centerville (OH); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Tuition waiver

Advancement opportunities

Professional development support

OPERS pension participation

Paid holidays for part-time staff

Work-life balance programs

Job summary

Sinclair Community College is seeking a Centerville Student Support Specialist to greet visitors, answer calls, assist with student intake, proctor tests, schedule advising, perform bursar duties and support campus leadership as needed.

The role serves as the first point of contact with students and staff, requiring a professional demeanor and solid knowledge of college policies and online resources. The position is part-time with up to 28 hours per week.

Qualifications

• Minimum of a high school diploma or equivalent required; associate’s degree preferred
• Minimum of two (2) years of customer service experience required; cashiering preferred
• Possession of analytical thinking skills required
• Strong customer service skills and professional demeanor required
• Demonstrated computer proficiency in Microsoft Office and web-based programs required
• Ability to learn cashiering or other software programs preferred
• Ability to work in a team environment required

Responsibilities

• Customer service: respond to student questions regarding enrollment, registration, financial aid, bursar, testing, campus policies and general college procedures
• Call management: answer phones, route calls and provide phone assistance
• Cashiering: receive tuition payments and close daily cashier activities including deposits
• Advisor support: schedule advisor appointments, coordinate preparation of new student information
• Testing support: proctor placement and academic tests
• Other duties as assigned

Skills

Customer service

Communication skills

Microsoft Office proficiency

Teamwork

Web-based systems

Education

High school diploma or GED

Associate's degree preferred

Job description

The Sinclair Centerville Student Support Specialist delivers optimal customer service to students, faculty, staff and campus visitors, as well as provide indirect clerical support to advisors and campus leadership, when needed. Student Support Specialists greet campus visitors, answer phones, perform student intake, administer and proctor tests, schedule advising appointments, perform bursar duties, enter registrations, and monitor student workers assigned to the front desk. This position is the first point of contact and the main source of general information to students. Success in this position requires a consistently professional demeanor and thorough knowledge of college policies, procedures and online resources.

The hourly pay rate for this position is $20.43 and has a maximum of 28 hours per week.

Why work for Sinclair College?

The following are some of the benefits that part-time staff with Sinclair College receive:

• Tuition waiver for employee for 3 credit hours per semester
• Opportunity for advancement and promotion
• Support for continued professional development and education
• OPERS pension participation, with 14% employer contribution
• 14 days of annually observed company holidays, part-time employees are paid for regularly scheduled hours on these days
• High quality programs and events for work-life balance

*SCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Principal Accountabilities

• Customer service: respond to student questions regarding enrollment, registration, financial aid, bursar, testing, campus policies, and general college policies/procedures
• Call management: answer phones, route calls, and provide phone assistance
• Cashiering: receive tuition payments, perform daily set-up and end-of-day closing including daily cashier logs and preparing deposits.
• Advisor support: schedule advisor appointments, make reminder phone calls, coordinate preparation of new student information, and participate in new student orientation
• Testing support: proctor placement tests, academic tests
• Other duties as assigned

Requirements

• Minimum of a high school diploma or equivalent required; associate’s degree preferred
• Minimum of two (2) years of customer service experience required; previous experience cashiering preferred
• Possession of analytical thinking skills required
• Strong customer service skills, effective interpersonal communication skills and professional demeanor required
• Demonstrated computer proficiency skills in Microsoft Office and web-based programs required
• Ability to learn cashiering or other custom software programs preferred
• Ability to work in a team environment required

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a minimum of a high school diploma or equivalent?
  • Yes
  • No
• * Do you have a minimum of 2 years' relevant work experience?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter

Optional Documents

Sinclair Community College
Human Resources
444 W. Third St. Building 7, Room 340
Dayton, Ohio, 45402