Enrollment Solutions Help Desk Specialist

First Financial Group of America; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

First Financial Group of America is seeking an Enrollment Solutions Help Desk Specialist to respond to inquiries about the FFenroll system. The role focuses on assisting clients in the K-12 market within a high-volume call center and collaborating with the Enrollment Solutions team to ensure superior service and strong enrollment platform engagement.

The candidate will need strong customer service skills, experience with benefits, and the ability to obtain a Health & Life Insurance license

Qualifications

• 2 years experience with benefits (medical, dental, vision, prescription drug service and retirement plans).
• 2 years experience in a call center environment.
• 2 years experience in customer service.
• Group 1 Health & Life Insurance license (or must be able to obtain within 90 days of employment)
• Strong customer service skills and a proven track record of handling sensitive client information.
• Must have strong knowledge and work experience using Excel, Word & Outlook.
• High school diploma or equivalency required (GED).

Responsibilities

• Respond to external/internal clients’ inquiries regarding the FFenroll benefit enrollment system.
• Assist our clients in the K-12 market in a high-volume call center environment.
• Work closely with the Enrollment Solutions team to promote superior customer service and meet enrollment platform engagement objectives.

Skills

Benefits knowledge

Call center experience

Customer service

Excel/Word/Outlook

Education

High school diploma or GED

Job description

The Enrollment Solutions Help Desk Specialist is responsible for working with and responding to external/internal clients’ inquiries regarding the company’s benefit enrollment system (FFenroll). This position is critical in the enrollment facilitation process and will be responsible for assisting our clients in the K-12 market in a high-volume call center environment. It will work closely with Enrollment Solutions team in promoting superior customer service as well as, meeting/exceeding the enrollment platform engagement objectives.

Position Summary:

The Enrollment Solutions Help Desk Specialist is responsible for working with and responding to external/internal clients’ inquiries regarding the company’s benefit enrollment system (FFenroll). This position is critical in the enrollment facilitation process and will be responsible for assisting our clients in the K-12 market in a high-volume call center environment. It will work closely with Enrollment Solutions team in promoting superior customer service as well as, meeting/exceeding the enrollment platform engagement objectives.

Qualifications

• 2 years-experience working with benefits (medical, dental, vision, prescription drug service and retirement plans).
• 2 years-experience working in a call center environment.
• 2 years-experience working in customer service.
• Group 1 Health & Life Insurance license (or must be able to obtain within 90 days of employment)
• Strong customer service skills and a proven track record of handling sensitive client information.
• Must have strong knowledge and work experience using Excel, Word & Outlook.
• High school diploma or equivalency required (GED).

Preferred Qualifications

• Bilingual English/Spanish
• 1 year experience working in financial services.
• 2 years Human Resources Information Systems knowledge.
• Knowledge of COBRA, IRS Sec. 125, FMLA, FSA, HSA, and HRA

Must be able to obtain and maintain security clearances and successfully complete a thorough background check.