Enrollment Coordinator

American Fidelity Sales Careers; Sacramento (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading life insurance firm in California seeks an Enrollment Coordinator to manage the implementation and onboarding processes for new accounts and enhance customer interactions. The ideal candidate will have 3-5 years of relevant sales support experience, excellent communication skills, and a strong knowledge of enrollment platforms. This full-time position emphasizes relationship management with clients in the education sector, making it an exciting opportunity for someone with a proactive attitude and conflict management skills.

Qualifications

• 3-5 years of successful experience in sales or sales support.
• Strong written and verbal communication skills are essential.
• Ability to influence, negotiate, and manage projects effectively.

Responsibilities

• Drive growth and participate in assigned enrollments.
• Manage and facilitate the enrollment process through all phases.
• Serve as point of contact for customers and sales teams.

Skills

Sales support experience

Strong communication skills

Project management skills

Flexibility and self-motivation

Conflict management skills

Tools

AFEnroll enrollment platform

Billing systems

Claims management systems

Job description

National Sales Recruiter at American Fidelity Assurance

We are looking for an Enrollment Coordinator to help us facilitate the implementation and onboarding processes for new or reserved accounts including developing, maintaining and strengthening customer relationships by providing pre‑defined customer service and supporting administrative aspects of assigned accounts. You will build strong relationships with our K‑12 teaching community. You will also help anticipate future customer needs and facilitate such awareness with the home office and field sales management.

Responsibilities

• You will be responsible for driving growth and participation in assigned enrollments by managing and facilitating the enrollment process through all phases. This includes handling multiple enrollments simultaneously and maintaining schedules and deadlines for each, and you will serve as the point of contact for the customer, home office and field sales team to ensure quality, cost containment, consistency, production results, and a positive customer experience during all phases of the open enrollment.
• You will also have the opportunity to work with Compliance, Field Sales and Leadership, HSA and Agency teams.
• To learn more about our employment benefits, click here

What We Look For

• Three to five years of successful experience in sales or sales support.
• Strong written and verbal communication skills, organization and project management skills with attention to detail are a plus.
• Ability to interact, consult, influence/persuade, negotiate and direct projects with a solutions‑oriented attitude and conflict management skills.
• Self‑motivated and extremely flexible with the ability to “think on your feet.”
• Strong knowledge of our AFEnroll enrollment platform and home office knowledge of systems and processes: Billing, Flex, Online Service Center, Claims, Flex, all components of the enrollment set up.

NOTE

This position requires a Life and Health license attained during your first 30 days of employment and, because we provide a company car, we look for no more than two moving violations in the last three years.

About the Company

Founded in 1960, American Fidelity Assurance Company has grown to become one of the largest private, family‑owned life insurance companies in the United States. Focused on our core business, including disability income insurance, life insurance, and supplemental health insurance, American Fidelity has seen rapid and continuous growth. For more information on our company, visit www.americanfidelity.com.

At American Fidelity, we believe that creating a culture of diversity, equity and inclusion, where all colleagues can be their best to provide the best service to our customers, is vital to our success. This means cultivating a workforce with wide perspectives and creating opportunities for engagement, learning and listening.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

Primary and Secondary Education