Enrollment Services & Admissions Specialist

Georgia State University; Atlanta (GA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition assistance

Retirement plan

Job summary

Georgia State University’s Office of Undergraduate Admissions at the Clarkston Perimeter College campus seeks an Enrollment Services Specialist to welcome walk-ins and support prospective and admitted students. You will counsel on admissions requirements, manage records in Banner and Slate, and direct inquiries to the right offices while providing exceptional service in a fast-paced environment.

This full-time role offers a M-F schedule, salary around $43,100, and benefits including tuition

Qualifications

• Bachelor's degree plus two years of related experience, or an equivalent combination.
• Strong communication, interpersonal and organizational skills (oral and written).
• Excellent customer service and problem-solving abilities.
• Familiarity with admissions policies and procedures.
• Ability to work with diverse constituencies in a large, fast-paced environment.
• Knowledge of Banner and Slate.

Responsibilities

• Counsel prospective students and applicants on admissions requirements and procedures for Perimeter College and Georgia State University.
• Serve as a point of contact for students and families, directing inquiries to appropriate campus departments as needed.
• Advise, investigate, problem solve and resolve questions and issues from prospective and admitted students, parents and the public about policies and procedures using Banner and Slate.
• Update and process records in Banner and Slate.
• Provide prospective and current students, as well as parents with general information on Admissions, Financial Aid, Enrollment Services, and Housing and be able to redirect individuals to the correct offices for assistance as needed.
• Assist the processing team during peak periods by entering reactivations, lawful presence hold removals, adding supplemental credits from transcripts, and other forms as needed.
• Assist students during the open house, new orientation programs, Move on When Ready and Success Academy programs.
• Assist with student recruitment and yield events at the Perimeter College or Atlanta campus as required.
• Assist with campus coverage at other locations when required.
• Assist with delivering campus tours and presentations when required.
• Other duties as assigned.

Skills

Communication

Interpersonal skills

Organizational skills

Customer service

Problem-solving

Diversity awareness

Written communication

Education

Bachelor's degree

Tools

Banner

Slate

Job description

Georgia State University’s Office of Undergraduate Admissions at the Clarkston Perimeter College campus seeks an Enrollment Services Specialist to welcome walk-ins and support prospective and admitted students. You will counsel on admissions requirements, manage records in Banner and Slate, and direct inquiries to the right offices while providing exceptional service in a fast-paced environment.

This full-time role offers a M-F schedule, salary around $43,100, and benefits including tuition