Enrollment Services Operations Lead

The Chronicle Of Higher Education, Inc.; Pottstown (Montgomery County); On-site; USD 42,000 - 54,000; Full time

Job summary

Montgomery County Community College invites applications for the Coordinator of Enrollment Operations. The role oversees the Enrollment Services Processing Center and the day-to-day management of the SSRC, Welcome Desk, and Enrollment Services areas.

This position requires coordinating with staff to ensure College standards are met and improving processes. The position includes flexibility with work hours, travel between campuses, and coverage responsibilities for Enrollment Services.

Qualifications

• Bachelor’s Degree required. 2 years of Higher Education Experience (Community College experience preferred)
• Minimum of 3 years supervisory experience preferred
• 2 years of Processing experience with system optimization work preferred
• 2 years of Call Center experience preferred

Responsibilities

• Oversee Enrollment Services Processing Center operations.
• Manage Student Services Resource Center, Welcome Desk and Enrollment Services areas.
• Coordinate with Enrollment Services staff to maintain College standards.
• Provide administrative coverage for Enrollment Services area.
• Travel between campuses and off-site locations.

Skills

Communication skills

Organizational skills

Customer service

Education

Bachelor’s Degree

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Colleague

Job description

Montgomery County Community College invites applications for the Coordinator of Enrollment Operations position. The Coordinator of Enrollment Operations is primarily responsible for the oversight of processing handled by the Enrollment Services Processing Center and the day-to-day management of the Student Services Resource Center (SSRC), Welcome Desk, and the Enrollment Services areas. This position has responsibility for assisting other Enrollment Services staff as needed to ensure College standards are satisfied. Create a work environment that strives for continuous improvement and staff involvement. This position includes administrative coverage responsibilities for the Enrollment Services area.

Saturdays and evenings are required as needed, but especially during peak registration times.

*This position has been approved for a flexible work option arrangement. Flexible work options can be endedat any timeby the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change.

**This position has college-wide responsibilities and requires travel between all campuses and off-site locations. The primary office location is the Pottstowncampus.

***This position requires the PA Child Abuse, PA State Police, and FBI Fingerprinting clearances prior to the first day.

ESSENTIAL KNOWLEDGE & SKILLS:

Education/Training/Work Experience:

• Bachelor’s Degree required. 2 years of Higher Education Experience (Community College experience preferred) Minimum of 3 years supervisory experience preferred 2 years of Processing experience with system optimization work preferred 2 years of Call Center experience preferred

Specialized Knowledge & Skills:

• Understanding of Community College philosophy, practice and population

• Excellent written and oral communication skills; highly organized
• Advanced skills in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Familiarity with records/registration systems (Colleague preferred)
• Customer service experience

Montgomery County Community College offers a comprehensive curriculum of more than 100 degree and certificate programs, a Virtual Campus, a Culinary Arts Institute, a Municipal Police Academy, and specialized workforce development programs, all of which leverage the College’s nationally ranked use of innovative technology. An Achieving the Dream (AtD) Leader College, the institution is positioned at the vanguard of national efforts to increase completion, improve learning outcomes, and remove barriers to access for more than 24,000 students annually. The College is also recognized regionally and nationally for its sustainability leadership, work with military veterans, and community service and service-learning opportunities. Montgomery County Community College was recognized by NISOD and Diverse: Issues in Higher Education as one of sixteen “2021 Promising Places to Work in Community Colleges.” Visit mc3.edu or join us on Twitter @mccc.

Apply online: For the complete job description and to apply for this position, please visit https://www.mc3.edu/employment-opportunitiesThis position is open until Sunday, July 26, 2026.

Montgomery County Community College is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, color, religion, religious creed, sex, ancestry, national origin, age, affectional or sexual orientation, genetic information, gender identity, gender presentation, veteran’s status, marital status or disability in its educational programs, activities, or employment practices as required by Title IX of the Educational Amendment of 1972, section 504 of the Rehabilitation Act of 1973, and other applicable statutes.

Inquiries concerning Title IX relating to equal opportunity on the basis of sex should be referred to: Title IX Coordinator, Mikiba W. Morehead, Ed.D., TNG, LLC,[e-mail].

All other equal opportunity inquiries, including those based upon disability, should be referred to: The Director of Equity, Diversity & Belonging, [e-mail] 215-619-7383.