Enrollment Coach

The Chronicle Of Higher Education, Inc.; Pottstown (Montgomery County); On-site; USD 42,000 - 64,000; Full time

Job summary

Montgomery County Community College is seeking an Enrollment Coach to build relationships with prospective students through phone, email, text, and in-person contact, guiding them through enrollment steps and advising on programs, financial aid, and course options.

The role involves managing funnel processes, supporting campus tours, presentations, and off-campus events while using CRM tools, database tracking, and generating reports to inform recruitment strategies.

Qualifications

• Associate degree or higher required.
• Demonstrated experience with CRM tools and database software.
• Excellent oral and written communication skills.
• Ability to meet and exceed goals and contribute to team success.
• Customer service and sales/marketing experience.
• Experience in student services in higher education.
• Bilingual preferred.
• Flexible schedule including days, evenings and weekends.
• Ability to travel to off-campus sites.

Responsibilities

• Build relationships with prospective students and applicants via phone, email, text, and in-person contact to guide enrollment.
• Discuss academic programs, financial aid options, and course choices and answer questions to aid recruitment.
• Manage funnel processes, assist with campus tours, presentations, and off-campus events.
• Utilize CRM tools, database tracking, and generate reports to inform recruitment efforts.

Education

Associate’s degree

Tools

CRM tools

Database software

Job description

Montgomery County Community College invites applications for the Enrollment Coach position. The Enrollment Coach is responsible for building relationships with prospective students and applicants through phone, email, text, and in person contact to assist them with navigating the College’s enrollment processes. This role involves meeting with prospective students and applicants to discuss academic programs, financial aid information and options, course options, and answering any questions for the purposes of recruitment and enrollment. The Enrollment Coach will also manage funnel processes, assist with college tours, campus presentations and off‑campus events, and utilize academic advisement, customer relationship management (CRM) tools, database tracking, and report generation.

Evenings and weekends required as needed, especially during peak times of the year.

This position has college‑wide responsibilities and requires travel between all campuses and off‑site locations. The primary office location is the Pottstown campus.

This position requires the PA Child Abuse, PA State Police, and FBI Fingerprinting clearances for employment.

This position has been approved for a flexible work option arrangement. Flexible work options can be ended at any time by the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change.

Qualifications

• Associate’s degree.
• Bilingual preferred.
• Demonstrated experience in customer relationship management tools (CRM) and database software use.
• Proven ability to meet or exceed individual goals and positively contribute to overall team goals.
• Customer service and sales or marketing experience.
• Previous experience working in student services in a higher education environment.
• Excellent oral and written communication skills.
• Ability to work a flexible schedule including days, evenings and weekends.
• Ability to travel to off‑campus sites.

Montgomery County Community College is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, color, religion, religious creed, sex, ancestry, national origin, age, affectionate or sexual orientation, genetic information, gender identity, gender presentation, veteran’s status, marital status or disability in its educational programs, activities, or employment practices as required by Title IX of the Educational Amendment of 1972, section 504 of the Rehabilitation Act of 1973, and other applicable statutes.

Inquiries concerning Title IX relating to equal opportunity on the basis of sex should be referred to: Title IX Coordinator, Mikiba W. Morehead, Ed.D., TNG, LLC, at [e-mail].

All other equal opportunity inquiries, including those based upon disability, should be referred to: The Director of Equity, Diversity & Belonging, at [e-mail] or 215-619-7383.