Enrollment Services Leader - One Stop Operations

Simmons College Company; Boston (MA); Hybrid; USD 52,000 - 83,000; Full time

Job summary

Simmons University in Boston seeks an Enrollment Services Manager to lead the One Stop center, supervising advisors and student workers, and coordinating enrollment services across in-person, web, and phone channels. You will collaborate with IT to evaluate infrastructure, develop policies, and guide staff training documentation while aligning operations with institutional priorities.

This full-time, hybrid-eligible role requires a Bachelor’s degree and experience in a multi-faceted university

Qualifications

• Bachelor’s degree in a relevant discipline, or equivalent work experience.
• Ability to encourage team members to perform their duties to achieve institutional priorities.
• Inspire a team by transparent decision-making to achieve unit accountability.
• Experience in a multi-faceted university community serving diverse student populations.
• Experience with Workday, Slate, PowerFAIDs preferred.

Responsibilities

• Work closely with enrollment management staff to facilitate efficient and timely service delivery.
• Monitor traffic trends to evaluate demand and provision of services across the One Stop service modalities.
• Schedule staff in response to student traffic trends and provide recommendations for future staffing needs.
• Maintains expert-level knowledge of applicable policies, procedures, regulations, rules, statutes and laws.
• Collaborate with IT to evaluate infrastructure needs for enrollment services.
• Train staff and maintain written policies and procedures for the Center.
• Analyze data trends and provide strategic recommendations for continuous improvement.

Skills

Leadership

Communication

Training skills

Inclusive excellence

Education

Bachelor’s degree or equivalent

Tools

Workday

Slate

PowerFAIDs

Job description

Simmons University in Boston seeks an Enrollment Services Manager to lead the One Stop center, supervising advisors and student workers, and coordinating enrollment services across in-person, web, and phone channels. You will collaborate with IT to evaluate infrastructure, develop policies, and guide staff training documentation while aligning operations with institutional priorities.

This full-time, hybrid-eligible role requires a Bachelor’s degree and experience in a multi-faceted university