Enrollment Services Leader — Data-Driven Support

LaGuardia Community College; New York (NY); Presencial; USD 77.000 - 118.000; Jornada completa

Descripción de la vacante

LaGuardia Community College in New York seeks an Associate Director for Enrollment Services (Enrollment Manager) to lead a data-informed enrollment services strategy and align cross-campus partnerships to improve FAFSA completion and student persistence.

Reporting to the Director of Enrollment Services, this role manages the Registration Lab, FAFSA Lab, and OneStop operations, supervises front-line staff, and drives innovations in service delivery using Slate CRM and EAB Navigate.

Formación

• Bachelor's Degree and six years' related experience required.
• Advanced degree in Higher Education Administration, Data Analytics, or related field.
• Minimum of 5 years' experience in outreach, registration, or retention programming.
• Proven record of innovation in service delivery.
• Deep knowledge of registration and enrollment systems, and best practices for student engagement.
• Familiarity with financial aid and registrar policies, procedures, and high impact practices (HIP).
• Experience with advancing projects that require coordination with multiple stakeholders.
• Available to work some evenings and weekends.

Responsabilidades

• Manages service delivery strategies across the Registration Lab, FAFSA Lab, and walk‑in OneStop student service and phone operations;
• Coordinates communication initiatives and service interventions to increase FAFSA filing and financial aid completion through targeted outreach strategies and staff training;
• Develops and maintains service engagement data and outreach response tracking to connect students with appropriate enrollment resources and services;
• Manages NEST service operations in accordance with university policies and procedures;
• Supervises staff providing front‑line enrollment services across multiple service points, including service labs, the main office, call center operations, outreach initiatives, and student intervention efforts;
• Serves as a point of contact for campus stakeholders and supports cross‑functional programmatic initiatives;
• Contributes to the development of innovative service delivery models that incorporate measurable outcomes and continuous improvement practices;
• Maintains expertise in enrollment and advising technologies such as Slate CRM and EAB Navigate and remains current on emerging practices in enrollment services and student support technologies;
• Manage FAFSA and Registration Labs – One Stop Service Model;
• Coordinates front‑line operations to support a seamless student service experience;
• Manage professional and clerical staff supporting Enrollment Services operations.

Educación

Bachelor's Degree

Advanced degree in Higher Education Administration, Data Analytics, or related field

Herramientas

Slate CRM

EAB Navigate

Descripción del empleo

LaGuardia Community College in New York seeks an Associate Director for Enrollment Services (Enrollment Manager) to lead a data-informed enrollment services strategy and align cross-campus partnerships to improve FAFSA completion and student persistence.

Reporting to the Director of Enrollment Services, this role manages the Registration Lab, FAFSA Lab, and OneStop operations, supervises front-line staff, and drives innovations in service delivery using Slate CRM and EAB Navigate.