Enrollment Services Lead — FAFSA & Access Advocate

City University of New York; New York (NY); Hybrid; USD 77,000 - 118,000; Full time

Job summary

LaGuardia Community College, part of CUNY, seeks an Associate Director for Enrollment Services to lead data-informed enrollment strategies and supervise front-line staff across OneStop labs and outreach initiatives. Reporting to the Director of Enrollment Services, the role oversees FAFSA Lab, Registration Lab, and service models, focusing on FAFSA completion, financial aid, and student persistence.

Strong collaboration with campus partners is essential.

Qualifications

• Bachelor's Degree and six years' related experience required.
• Advanced degree in Higher Education Administration, Data Analytics, or related field preferred.
• Minimum of 5 years' experience in outreach, registration, or retention programming.
• Deep knowledge of registration and enrollment systems and best practices for student engagement.
• Experience with coordinating multiple stakeholders.

Responsibilities

• Oversee daily enrollment operations and staff development.
• Develop and implement a comprehensive enrollment service strategy.
• Coordinate FAFSA and registration labs and OneStop services.
• Manage service delivery across registration and outreach labs.
• Prepare analytical reports for management.
• Lead cross-functional programmatic initiatives.

Skills

Outreach experience

Registration knowledge

Retention programming

Education

Bachelor's Degree

Six years related experience

Tools

Slate CRM

EAB Navigate

Job description

LaGuardia Community College, part of CUNY, seeks an Associate Director for Enrollment Services to lead data-informed enrollment strategies and supervise front-line staff across OneStop labs and outreach initiatives. Reporting to the Director of Enrollment Services, the role oversees FAFSA Lab, Registration Lab, and service models, focusing on FAFSA completion, financial aid, and student persistence.

Strong collaboration with campus partners is essential.