Enrollment Services Coordinator II

fgcu; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Florida Gulf Coast University is seeking an Enrollment Assistant II to support the Office of Records and Registration with enrollment processes and answering inquiries from prospective students and the campus community.

The role emphasizes accuracy in data entry, document management, and customer service. Ideal candidates have strong Microsoft Office skills and experience in a higher education setting.

Qualifications

• High school diploma with two years of related full-time experience.
• Proficient with Microsoft Word, Excel and Outlook.
• Experience handling student records and data entry tasks.
• Ability to communicate clearly with students and staff.

Responsibilities

• Serves as public contact for the department via email, mail, phone, and in person.
• Responds to routine and moderately complex questions on policies and processes.
• Prepares and inputs student documents and data; scans and indexes documents.
• Maintains lists, prepares mailings, drafts documents and reports.
• Supports events and training to improve workforce capability.
• May supervise lower level staff and provide team leadership.

Skills

Microsoft Office proficiency

Data entry skills

Customer service

Communication skills

Team collaboration

Education

High school diploma

Tools

Ellucian Banner

Job description

Florida Gulf Coast University is seeking an Enrollment Assistant II to support the Office of Records and Registration with enrollment processes and answering inquiries from prospective students and the campus community.

The role emphasizes accuracy in data entry, document management, and customer service. Ideal candidates have strong Microsoft Office skills and experience in a higher education setting.