Enrollment Assistant II

Florida Gulf Coast University; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

Florida Gulf Coast University is seeking an Enrollment Assistant II to support the Office of Records and Registration with routine enrollment processes and inquiries from prospective students, the university community, and the public.

The role involves handling inquiries by multiple channels, processing student documents, scanning and indexing records, preparing reports, and assisting with events. Strong Excel/Word/Outlook skills and a high school diploma with related experience are required.

Qualifications

• Requires a high school diploma and two years of full-time experience directly related to the job functions.
• Relevant full-time general office experience.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).

Responsibilities

• Serves as a public contact for the department and answers inquiries by e-mail, mail, telephone, and in person.
• Responds to routine and moderately complex questions or issues regarding policies, procedures, and processes and ensures compliance at the unit level (enrollment, registration, scheduling, certification, grades, etc.).
• Prepares, reviews, and inputs of student documents and data.
• Scans and indexes paper documents.
• Maintains and updates lists, prepares mailings, and performs data entry.
• Drafts documents, correspondence, spreadsheets, contracts and reports.
• Creates or maintains unit filing systems or workflows.
• May assist in arranging or supporting events.
• May provide training and development services to increase workforce competence, employee engagement, or organizational capability.
• May serve as a team leader, oversee the work of lower level personnel in assigned area.

Skills

Strategic thinking

Reliability

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Ellucian Banner

Job description

Job Summary The Enrollment Assistant II supports the Office of Records and Registration with routine enrollment processes and answering questions from prospective students, the university community and the general public. FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here.

Job Description

Typical duties may include but are not limited to:

• Serves as a public contact for the department and answers inquiries by e-mail, mail, telephone, and in person.
• Responds to routine and moderately complex questions or issues regarding policies, procedures, and processes and ensures compliance at the unit level (enrollment, registration, scheduling, certification, grades, etc.).
• Prepares, reviews, and performs input of student documents and data.
• Scans and indexes paper documents.
• Maintains and updates lists, prepares mailings, and performs data entry.
• Drafts documents, correspondence, spreadsheets, contracts and reports.
• Creates or maintains unit filing systems or workflows.
• May assist in arranging or supporting events.
• May provide training and development services to increase workforce competence, employee engagement, or organizational capability.
• May serve as a team leader, oversee the work of lower level personnel in assigned area.

Other Duties

• Other job-related duties as assigned.

Required Qualifications

• This position requires a high school diploma and two years of full-time experience directly related to the job functions.
• Relevant full-time general office experience.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications

• Work experience in a higher education setting.
• Experience with Ellucian Banner.

Knowledge, Skills & Abilities

• Proven ability to think strategically and approach challenges with creativity
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable
• Strong interpersonal skills and experience working effectively across teams
• Knowledge of general office procedures.
• Excellent interpersonal, verbal and written communication skills.
• Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines.
• Skill in completing assignments accurately and with attention to detail.
• Ability to operate office equipment including personal computer, copy machine, fax machine, and calculator.
• Ability to operate personal computers with proficiency and learn new applications and systems.
• Ability to work successfully as both a member of a team and independently with minimal supervision.
• Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
• Ability to think critically and make clear, well-reasoned and timely decisions.
• Ability to apply general rules to specific problems to produce answers that make sense.
• Ability to adapt quickly to changing situations and environments.
• Ability to add, subtract, multiply, or divide quickly and accurately.
• Ability to understand and follow directions.

Institutional Values & Behavioral Expectation

In this role, the successful candidate will be expected to: Seek out new approaches to improve outcomes; remain open for feedback and new ideas. Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables. Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. FGCU is a dynamic, student-centered institution located in Southwest Florida. We’re dedicated to academic excellence, innovation, and community engagement. As a member of our faculty or staff at FGCU, you’ll find a supportive environment where your work makes a real impact—on campus and beyond. Explore exciting opportunities to grow your career while shaping the future with us.