Registration Services Coordinator (Administrative Support Coordinator I)

Fowler College of Business at San Diego State University; San Diego (CA); Hybrid; USD 45,000 - 66,000; Full time

Job summary

San Diego State University’s Office of the Registrar seeks a Registration Services Coordinator to provide enrollment services and customer support to students, faculty, staff, and applicants.

The role explains procedures, processes petitions, updates records, and coordinates with campus partners to ensure accurate and accessible enrollment services.

Qualifications

• Thorough knowledge of FERPA and student privacy.
• Experience guiding students through enrollment processes.
• Familiarity with CSU residency rules and immigration classifications.
• Experience in a university enrollment services or registrar’s office.

Responsibilities

• Explain enrollment procedures and regulations; assist with exceptions; communicate admission requirements.
• Review and process petitions for late schedule changes and cross‑campus enrollment.
• Analyze enrollment issues; develop alternatives; refer to campus resources as needed.
• Update academic records; process verifications and transcripts with FERPA safeguards.
• Coordinate with Bursar, Financial Aid, Library and departments to resolve issues.
• Gather information to improve forms, procedures and tech‑supported services.

Skills

FERPA knowledge

CSU residency rules

USCIS immigration classifications

Student support

Enrollment services

University setting experience

Clerical experience

Education

High school diploma or equivalent

Job description

Apply Now Job no: 563627

Work type: Staff

Location: San Diego

Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Position Description

Position Summary

Are you a service-oriented professional who enjoys helping students navigate complex enrollment processes? San Diego State University’s Office of the Registrar is seeking a Registration Services Coordinator to provide enrollment services and customer support to students, faculty, staff, admitted applicants, graduates, alumni, and members of the public.

Under the general direction of the Associate Registrar and Assistant Registrar for Campus Support, the Registration Services Coordinator explains procedures and regulations related to registration, grades, transcripts, academic records, and enrollment. The Coordinator assists students when standard registration processes do not address their individual circumstances, reviews and processes petitions, and helps resolve more challenging situations by identifying appropriate options and referring individuals to other campus offices when needed.

The Registration Services Coordinator also processes academic record updates, enrollment and degree verifications, transcript requests, testing results, program changes, and cross-enrollment transactions while protecting confidential student information under FERPA. By working with offices such as the Bursar’s Office, Financial Aid, the Library, and academic departments, this role helps maintain the accuracy and integrity of academic records and supports accessible, efficient enrollment services for the campus community.

Key Responsibilities

• Registration Services: Explain enrollment procedures and regulations, assist with registration exceptions, communicate course and conditional admission requirements, and remove registration holds when requirements are satisfied.
• Petition Processing: Review and process petitions related to late schedule adjustments, cross‑campus enrollment, major changes, withdrawals, credit/no credit requests, registration exceptions, visitor enrollment, and concurrent enrollment using established guidelines.
• Problem Resolution: Analyze student enrollment issues, develop viable alternatives, resolve complaints and difficult situations, and refer students, faculty, staff, and members of the public to appropriate campus resources.
• Academic Records: Process name, Social Security number, address, program, major, testing result, and leave of absence changes while maintaining the timeliness and accuracy of academic records.
• Records Information: Provide enrollment and degree verification and issue transcripts while applying FERPA requirements and safeguarding confidential student information.
• Campus Coordination: Work with the Bursar’s Office, Financial Aid, Library, academic departments, and other campus partners to address registration and enrollment issues and support cross‑enrollment programs.
• Service Improvement: Gather information, research operational problems, and assist with developing improved forms, procedures, and technology‑supported services for students, faculty, and staff.

Why Join Us?

• Student Support: Help students navigate registration, academic records, enrollment requirements, transcripts, and other processes that affect their progress toward a degree.
• Broad Service Reach: Serve a diverse range of constituents, including current and former students, admitted applicants, faculty, staff, graduates, alumni, and members of the public.
• Campus Collaboration: Build working relationships with the Registrar’s Office, academic departments, Financial Aid, the Bursar’s Office, the Library, and other university partners.
• Professional Expertise: Develop and apply knowledge of FERPA, CSU residency rules, immigration classifications, enrollment procedures, and academic records practices.
• Service Improvement: Contribute to efforts that make enrollment services more efficient, convenient, and responsive to the changing needs of the university community.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU—watch our video and imagine your future here: Working at the CSU.

Position Information

• Full‑time, benefits eligible, permanent/probationary position.
• Position is designated non‑exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• This position is eligible for telecommuting up to 2 days per week, following a training period during which on‑site presence is required.

Department Summary

Enrollment Services comprises Undergraduate and Graduate Admissions, Office of the Registrar, Prospective Student Services, Out of State Recruitment and Strategic Partnerships, International Recruitment, Enrollment Services Communications, and Office of Financial Aid and Scholarships, and the Cal Coast Student Financial Center. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.

The primary function of the Office of the Registrar is to represent enrollment management programs and provide enrollment services to various constituents across the university in regards to the student academic record, academic class scheduling, and student advising tools. The Office of the Registrar provides service to the students through determination of eligibility for admission to the University, evaluation of academic records to determine the status of completion of degree requirements, assistance with course registration, and advising on the academic record in relation to transfer credit or CSU/SDSU policy.

The Office of the Registrar has three managers, two assistant directors, and 34 staff of varying classifications across four distinct units.

For more information regarding Enrollment Services.

Education And Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Key Qualifications

• Thorough understanding of the 1974 Family Educational Rights to Privacy Act (FERPA) in terms of releasing information on students.
• Working knowledge of CSU residency rules and regulations.
• Working knowledge of USCIS immigration classifications and immigrant visas.
• Demonstrated ability to guide students through enrollment processes and provide comprehensive support to students, faculty, staff, alumni, and the broader campus community.
• Experience working in an enrollment services division or Registrar’s office is preferred.
• Experience in a university setting working with diverse student populations is preferred.
• At least 2 years of clerical, administrative support experience in customer service is preferred.

Compensation And Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well‑being and professional growth.

Compensation

Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department’s budget and equity guidelines.

• Initial step placement is not expected to exceed Step 1 ($4,047 per month).
• Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement.
• CSU Classification Salary Range: $4,047 - $5,896 per month (Step 1 – Step 20).
• Future increases, including step advancements, are subject to contract negotiations.

Full Benefits Package Includes

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.