Enrollment & SAP Coordinator

Bristol Community College; Fall River (MA); On-site; USD 50,000 - 62,000; Full time

Job summary

Bristol Community College in Fall River, MA is seeking a Clerk V in the Financial Aid department to coordinate SAP communications, appeals, and enrollment services. The role supports prospective and current students and ensures smooth processing of financial aid and enrollment activities.

The successful candidate will monitor SAP status, manage documentation, and provide front-line customer service, while collaborating with Admissions, Records, and other units.

Qualifications

• Four years of full-time office experience, or equivalent part-time, with supervisory/admin responsibility.
• Three years of progressively responsible administrative or student services experience.
• Experience with Microsoft Office and student information systems.
• Ability to manage multiple priorities while maintaining accuracy and confidentiality.

Responsibilities

• Coordinate SAP communications, appeals, and workflow processes.
• Review SAP appeals for completeness and request missing documentation.
• Monitor SAP cases using Banner, CRM, and other systems.
• Track academic plans, probation requirements, deadlines, and follow-ups.
• Identify and resolve SAP processing exceptions with staff collaboration.
• Provide front-line financial aid customer service and assist with applications.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Student information systems

Job description

Bristol Community College in Fall River, MA is seeking a Clerk V in the Financial Aid department to coordinate SAP communications, appeals, and enrollment services. The role supports prospective and current students and ensures smooth processing of financial aid and enrollment activities.

The successful candidate will monitor SAP status, manage documentation, and provide front-line customer service, while collaborating with Admissions, Records, and other units.