Enrollment Quality & Operations Leader

United Concordia Dental; United States; Presencial; USD 79.000 - 127.000; Jornada completa

Descripción de la vacante

United Concordia Dental seeks a senior leader to manage the Electronic Enrollment function, overseeing onboarding, file formats, processing profiles, and ID card layout development. You will champion process improvements, AI-enabled solutions, and governance to enhance quality and client service.

The role requires US citizenship, a background check, and 3+ years in management and electronic enrollment, with a preference for a Bachelor's degree.

Formación

• US citizenship and ability to pass a background check.
• 3 years of management or leadership experience.
• 3 years experience in electronic enrollment.
• 3 years experience utilizing insurance principles and practices.
• Bachelor's degree preferred; high school diploma required.

Responsabilidades

• Oversee hiring, coaching, performance management, and staff productivity.
• Ensure controls across the enrollment lifecycle and analyze operational performance.
• Lead innovation and AI-enabled initiatives for productivity and service delivery.
• Foster cross-functional partnerships across Enrollment, IT, Product, Claims, and Customer Service.
• Perform other duties as assigned.

Conocimientos

Team leadership

Coaching and development

Process improvement

Cross-functional collaboration

Vendor relations

Educación

Bachelor's degree

High School Diploma or GED

Descripción del empleo

United Concordia Dental seeks a senior leader to manage the Electronic Enrollment function, overseeing onboarding, file formats, processing profiles, and ID card layout development. You will champion process improvements, AI-enabled solutions, and governance to enhance quality and client service.

The role requires US citizenship, a background check, and 3+ years in management and electronic enrollment, with a preference for a Bachelor's degree.