Remote Enrollment & Billing Specialist

Highmark Health Company; Frankfort (KY); A distancia; USD 27.000 - 38.000; Jornada completa

Descripción de la vacante

United Concordia Dental is seeking an Enrollment and Billing Specialist to handle membership and billing activities in a call center setting. You will verify enrollment status, update records, and address questions from clients and members in a timely manner.

The role requires a high school diploma or GED, with preference for an Associate or Bachelor’s degree in Business. A minimum of 3 years of related experience and proficiency in Microsoft Office is expected.

Formación

• High school diploma / GED required.
• Associates Degree in Business or related field preferred OR Bachelor’s Degree in Business or related field.
• 3 years of related, progressive experience required.

Responsabilidades

• Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to respond to inquiries.
• Process and maintain membership data; manage multiple production-oriented tasks.
• Perform various billing, accounts receivable, and reconciliation activities.
• Create and distribute membership/billing materials and communications to clients/members.
• Ensure acceptable service levels, metrics, and other performance guarantees are met.
• Conduct research to ensure issue resolution.
• Other duties as assigned or requested.

Conocimientos

Financial aptitude

Customer service

Attention to detail

Organizational skills

10-key data entry

Basic accounting

Problem solving

Customer service standards

Multi-tasking

System navigation

Stress management

Educación

Associate degree in Business

Bachelor’s degree in Business

Descripción del empleo

United Concordia Dental is seeking an Enrollment and Billing Specialist to handle membership and billing activities in a call center setting. You will verify enrollment status, update records, and address questions from clients and members in a timely manner.

The role requires a high school diploma or GED, with preference for an Associate or Bachelor’s degree in Business. A minimum of 3 years of related experience and proficiency in Microsoft Office is expected.