Dental Benefits Strategist & Client Success Lead

Highmark Health Company; Elm (PA); On-site; USD 58,000 - 90,000; Full time

Job summary

United Concordia Dental is seeking a Client Benefit Analyst to provide account support for both experience-rated and community-rated dental groups. You will coordinate with sales, service personnel, group administrators, brokers, and plan personnel to resolve benefit interpretations, service inquiries, claims, and billing issues.

You will also assist with enrollment and wellness events. The role emphasizes data analysis of utilization and cost impact, with a focus on retention and satisfaction,

Qualifications

• Experience in sales support and client communications.
• Knowledge of insurance industry is preferred.
• Strong analytical and communication abilities.

Responsibilities

• Provide account support activities for experience rated and community rated dental groups.
• Collect and analyze customer data related to benefit/claim utilization, enrollment, networks, and cost impact.
• Represent the company at client meetings and open enrollment events; support renewals and new business wellness initiatives.
• Other duties as assigned.

Skills

Analytical Skills

Communication Skills

Education

Associate's Degree in Business Administration/Management

Bachelor's Degree in Business Administration/Management

Job description

United Concordia Dental is seeking a Client Benefit Analyst to provide account support for both experience-rated and community-rated dental groups. You will coordinate with sales, service personnel, group administrators, brokers, and plan personnel to resolve benefit interpretations, service inquiries, claims, and billing issues.

You will also assist with enrollment and wellness events. The role emphasizes data analysis of utilization and cost impact, with a focus on retention and satisfaction,