Dental Benefits & Client Success Analyst

Highmark Health Company; United States; Remote; USD 58,000 - 90,000; Full time

Job summary

United Concordia Dental is seeking a Client Benefit Analyst to support administration of experience rated and community rated dental groups. You will collaborate with Sales, Service, brokers and plan personnel to resolve benefit interpretations, inquiries, and billing issues, aiming for high retention and satisfaction.

Responsibilities include data collection and analysis of utilization and enrollment, presenting findings, and participating in Open Enrollment meetings.

Qualifications

• Associate’s Degree in Business Administration/Management is required.
• 3 years of progressive related experience in lieu of degree acceptable.
• Bachelor’s Degree in Business Administration/Management preferred.
• 3–5 years of Sales Support experience.
• 1–3 years in Insurance experience.

Responsibilities

• Provide account support activities related to experience rated and community rated dental groups, coordinating prompt support to Sales and Service personnel, group administrators, brokers, and Agent Plan personnel.
• Collect and analyze customer data including Benefit/Claim Utilization, Enrollment, Networks and making recommendations based on data analysis.
• Represent UCD at Client meetings, Open Enrollment, and Health and Wellness events; sell at member level for renewal and new business during open enrollment; act as an oral health wellness consultant during events.
• Other duties as assigned.

Skills

Analytical Skills

Communication Skills

Education

Associate’s Degree in Business Administration/Management

3 years of related experience in lieu of Associate Degree

Bachelor’s Degree in Business Administration/Management

Job description

United Concordia Dental is seeking a Client Benefit Analyst to support administration of experience rated and community rated dental groups. You will collaborate with Sales, Service, brokers and plan personnel to resolve benefit interpretations, inquiries, and billing issues, aiming for high retention and satisfaction.

Responsibilities include data collection and analysis of utilization and enrollment, presenting findings, and participating in Open Enrollment meetings.