Housing Case Manager

Ywca-Greater-Cincinnati; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

YWCA Greater Cincinnati is seeking a Housing Case Manager to deliver direct services to adult survivors of domestic violence within housing programs. You will develop individualized plans, coordinate with landlords for supportive housing, and manage HUD-related paperwork while ensuring confidentiality and safety planning for residents.

The role requires a Bachelor's degree in a human services field, crisis intervention experience, and strong written and verbal communication skills.

Qualifications

• Bachelor’s degree in Human Services or equivalent combination of education and experience.
• Experience in human services, women’s advocacy, trauma informed care and crisis intervention.
• Understanding of HUD housing programs is a plus.

Responsibilities

• Develops and implements an individual case plan with each resident and completes HUD paperwork.
• Provides information, options and referrals for housing program participants related to legal, medical, counseling, housing, education and employment opportunities.
• Maintains client data and documentation per YWCA policies and procedures.

Skills

Case management

Crisis intervention

Trauma-informed care

Verbal and written communication

Multitasking

Confidentiality

HUD housing programs knowledge

Education

Bachelor’s degree in Human Services related field

LSW preferred

Job description

YWCA Greater Cincinnati is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. This position plays a key role in supporting this mission through consistent and compassionate engagement.The Housing Case Manager is responsible for the delivery of direct services to adult survivors of domestic violence participating in the YWCA Housing Programs.PRINCIPAL DUTIES & RESPONSIBILITIESDevelops and implements an individual case plan with each resident assigned by the Residential Manager and completes all HUD paperwork in accordance to HUD regulations.Ensures the provision of up-to-date and viable information, options and referral to housing program participants relative to legal, medical, counseling, housing, educational and employment opportunities.Ensures provision of information relative to domestic violence and safety planning for each resident assigned by the Housing Manager.Works closely with Landlords to promote supportive housingMaintains appropriate client data and documentation in accordance with YWCA policies and procedures.In consultation with Housing Manager handles medical and psychiatric emergencies.Participates and presents case management updates relative to client progress/status at scheduled case review meetings.Periodically provides transportation for clientele to outside appointments relative to housing, legal or medical needs.In consultation with the Housing Manager, intervenes when conflict occurs between program participants and/or mediate conflict between program participants and landlords.Coordinates exit planning and provides aftercare services to former program participants up to 6 mos post-exit.SECONDARY DUTIES & RESPONSIBILITIESFacilitates the intake of new residents into program.Answers the business line.Dispenses bus tokens.Works with and provides on-the-job training to volunteers and student placements as assigned.ADDITIONAL DUTIES & RESPONSIBILITIESCommunicates any facility/security problems to the Housing Manager.Assists Housing Manager with collection of statistical/programmatic information.Meets regularly with Housing ManagerAttends mandatory staff meetings, in-services and trainingsOther duties as assigned by the Housing Manager.CLERICAL/GENERAL ADMINISTRATIVEResponds to routine emails, phone calls, etc.Makes copies, prints documents, etc.Files PaperworkSupport to Management, Supervisors and StaffKey RelationshipsInteracts with Housing Manager, staff, volunteers, student placements, clients and representatives from outside agencies.This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.Education and ExperienceBachelor’s degree in Human Services related field or the equivalent combination of education and experience.Experience in human services, women’s advocacy, trauma informed care and crisis intervention.Licenses/Credentials/CertificationsLSW preferredSkills/Specialized Knowledge/AbilitiesPolitical and social sensitivityCompetence in case management planning and assessment and systems advocacyAbility to multi-task and work independentlyExcellent written and verbal communication skillsUnderstanding of the dynamics of domestic violence and the need for flexibility, mature judgement and confidence.Ability to work with individuals across the spectrum of gender, race, religion, ethnicity, national origin, sexual orientation and socioeconomic background.Ability to maintain confidentiality particularly as it relates to staff interaction, client files, Protect Hotline and staff supervision.Ability to reflect the YWCA mission to empower women and eliminate racism in work performanceKnowledge of HUD housing programs a plus.Working Hours/Environment37.5 hours a weekDay ShiftTools and Equipment UsedPersonal computer, copier, fax/scanner, phone, and other typical office equipmentTravelAs required with respect to job responsibilities and business needs.Physical & Mental DemandsThe physical and mental demands described her are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Frequently required to sit at a desk/workstation for long periods of timeAbility to work at a computer terminal for extended periods of timeDigital dexterity and hand/eye coordination in operation of office equipmentLight lifting and carrying of supplies, files, etc.Ability to speak to and hear employees/clients via phone or in personBody motor skills sufficient to enable incumbent to move around the office environmentAbility to analyze sourcing data, benefits and other reports and make recommendationsAdditional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpretThis job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.