Enrollment & Outreach Specialist

Clark-Lindsey Village, Inc.; Urbana (IL); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Medical and Dependent Flexible Savings

AFLAC policies

Long Term Disability (full-time)

Life Insurance

Educational Reimbursement

Paid Time Off Accrual including time,

Sick Leave for longer-term illness

Bereavement Leave

Mandated Paid Time Off Accrual

Complementary Meals while Working

Employee Assistance Program

On-Site Fitness Center

Enrollment in Lifelock and AAA

Job summary

Lindsey Communities in Urbana, IL seeks an Enrollment Specialist to be the primary contact for prospective residents, families, and partners. You will guide inquiries, coordinate tours, and support service options across Lindsey Communities and allied services.

Join a structured, team-oriented environment emphasizing accuracy, relationship-building, and clear processes. Role includes CRM management, administrative support, and active community engagement.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Experience in customer service, healthcare, senior living, home care, sales support, hospitality, or related field.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and CRM systems.
• Ability to manage multiple priorities with attention to detail.
• Driver's license, personal auto insurance and access to a vehicle to travel between locations from time to time.

Responsibilities

• Welcome and assist prospective residents, clients, families, and referral partners by phone, email, and in person.
• Create positive first impressions that reflect the warmth and professionalism of Lindsey Communities services.
• Build trusting relationships and help prospects understand available services and options.
• Respond promptly to inquiries, and coordinate tours and consultations.
• Regularly follow-up with prospects.
• Educate individuals and families about our services and continuum of care.
• Support outreach efforts and represent Lindsey Communities at community events and networking opportunities.
• Maintain accurate records, notes, and prospect information within HubSpot.
• Support lead tracking, reporting, workflow management, and data integrity.
• Build and maintain automated processes that improve efficiency and follow-through.
• Provide administrative support that helps keep the Membership department operating smoothly.

Skills

Excellent communication

Relationship building

Organizational skills

CRM experience

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

HubSpot CRM

Microsoft Office

Job description

Lindsey Communities in Urbana, IL seeks an Enrollment Specialist to be the primary contact for prospective residents, families, and partners. You will guide inquiries, coordinate tours, and support service options across Lindsey Communities and allied services.

Join a structured, team-oriented environment emphasizing accuracy, relationship-building, and clear processes. Role includes CRM management, administrative support, and active community engagement.