Enrollment Specialist

LINDSEY MANAGEMENT SERVICES INC; Urbana (IL); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Educational Reimbursement

Paid Time Off

On-Site Fitness Center

LifeLock & AAA enrollment

Sick Leave

Bereavement Leave

Meal benefits

Employee Assistance Program

Job summary

Lindsey Communities is seeking an Enrollment Specialist to greet prospective residents, families, and referral partners. You will guide inquiries, coordinate tours, and support outreach and CRM workflows across our services.

Responsibilities include handling inquiries promptly, educating families about continuum of care, and maintaining accurate records to ensure smooth operations within Lindsey Communities and affiliates.

Qualifications

• Experience in customer service, healthcare, senior living, home care, or related fields.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Welcome prospects by phone, email, and in person to create a positive first impression.
• Build trusting relationships and explain services and options to prospects.
• Coordinate tours and consultations; follow up regularly with leads.

Skills

Customer service

Healthcare

Senior living

CRM systems

Strong communication

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

HubSpot CRM

Microsoft Office

Job description

• Location 101 West Windsor,Urbana, IL, 61802,United States
• Employee Type Non-Exempt

• Phone [phone]

Help People Find the Right Next Step

At Lindsey Communities, we believe every inquiry is more than a phone call. It is a person or family looking for information, guidance, and confidence that comes from an expert as they make important decisions about care, services, and community living for older adults.

As a Enrollment Specialist, you will often be the first person prospective residents, clients, family members, and referral partners connect with. You will build relationships, answer questions, coordinate next steps, and help individuals navigate the services offered across ClarkLindsey, Lindsey Life Home Care, and Lindsey Life Adult Day Services.

You may thrive in this role if you…

• Enjoy talking with people and building relationships, while appreciating clear processes and expectations.
• Like variety in the workday but finds satisfaction in organization and established procedures.
• Take pride in accuracy, attention to detail, and thorough follow-through; naturally double-check work and strive to get things right the first time.
• Prefer providing helpful guidance rather than high-pressure sales tactics.
• Value teamwork, collaboration, and supportive leadership.
• Appreciate clear objectives, defined policies, and structured workflows.
• Enjoy earning trust and becoming a dependable resource.
• Comfortable seeking guidance while learning, and working independently once confident.

What You'll Do

Serve as the First Point of Contact

• Welcome and assist prospective residents, clients, families, and referral partners by phone, email, and in person.
• Create positive first impressions that reflect the warmth and professionalism of Lindsey Communities services.
• Build trusting relationships and help prospects understand available services and options.

Guide Prospects Through Their Journey

• Respond promptly to inquiries, and coordinate tours and consultations.
• Regularly follow-up with prospects.
• Educate individuals and families about our services and continuum of care.
• Support outreach efforts and represent Lindsey Communities at community events and networking opportunities.

Manage CRM and Administrative Processes

• Maintain accurate records, notes, and prospect information within HubSpot.
• Support lead tracking, reporting, workflow management, and data integrity.
• Build and maintain automated processes that improve efficiency and follow-through.
• Provide administrative support that helps keep the Membership department operating smoothly.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Experience in customer service, healthcare, senior living, home care, sales support, hospitality, or a related field.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and CRM systems.
• Ability to manage multiple priorities while maintaining attention to detail.
• Drivers license, personal auto insurance and access to a vehicle to travel between locations from time to time.

Benefits and Compensation

The hourly pay rate for this position is between $27.00 - $36.00, and is based on experience. Bonuses equaling up to 2% of salary annually are available based on performance, generally in the spring and fall each year.

Lindsey Communities offers optional enrollment and/or access to the following benefits:

• Medical and Dependent Flexible Spending Account
• Long Term Disability (full-time)
• Educational Reimbursement
• Paid Time Off Accrual which includes time off for vacation, personal, sick leave, and holidays
• Sick Leave for longer-term illness
• Bereavement Leave
• Mandated Paid Time Off Accrual
• Complementary Meals while Working
• Employee Assistance Program
• On-Site Fitness Center
• Enrollment in Lifelock and AAA

Why You Might Love This Role

This position offers relationship building, customer service, organization, and problem-solving. You'll have the opportunity to make a meaningful impact on lives of older adults, while working within a supportive environment that provides structure, clear expectations, and the ability to develop expertise over time.

Requirements

• Experience in customer service, healthcare, senior living, home care, sales support, hospitality or a related field.
• Strong verbal and written communication skills.
• Experience in Microsoft Office and CRM systems.
• Ability to manage multiple priorities while maintaining poise and attention to detail.

Additional Information

• Schedule Business Hours Monday - Friday, plus occasional weekends and evenings