Enrollment & Outreach Lead - Assistant Director

The Chronicle Of Higher Education, Inc.; Boston (MA); On-site; USD 48,610 - 66,838; Full time

Benefits offered by this job

Tuition assistance

Wellness & life benefits

Retirement plan

Commuting & transportation

Job summary

The Assistant Director will develop and implement an effective outreach strategy for prospective undergrad and graduate students, applicants, and admitted students within their program portfolio. They will follow up via phone, email, and other platforms to ensure service quality and enrollment counseling.

They serve as the central contact for students in their caseload, supporting inbound calls and participating in open houses.

Qualifications

• Bachelor’s degree or equivalent required; Master’s degree preferred.
• 2–4 years of experience in student enrollment, admissions, and/or sales.
• Experience in counseling, call campaigns, and small/large group presentations.
• Ability to work independently; strong communication and presentation skills.

Responsibilities

• Provide information and guidance on programs, admissions requirements, and enrollment activities to applicants and prospective students.
• Maintain accurate, timely records of interactions for reporting.
• Back-up to the Contact Center for inbound inquiries about admissions, advising, and enrollment.
• Respond promptly to emails; provide coverage for Admissions events and recruit for events within caseload.
• Coordinate with assigned groups to communicate enrollment information and manage projects with timelines.

Skills

Counseling

Call campaigns

Public speaking

Independent work

Communication

Education

Bachelor's degree or equivalent

Master's degree preferred

Job description

The Assistant Director will develop and implement an effective outreach strategy for prospective undergrad and graduate students, applicants, and admitted students within their program portfolio. They will follow up via phone, email, and other platforms to ensure service quality and enrollment counseling.

They serve as the central contact for students in their caseload, supporting inbound calls and participating in open houses.