Receptionist (Temporary)

University of Miami; United States; On-site; USD 30,000 - 42,000; Part time

Job summary

University of Miami invites applications for a part-time Receptionist role within the department. The ideal candidate will greet visitors, manage inquiries, and direct calls with professionalism to support daily operations and uphold the university’s image.

Responsibilities include answering phones, directing staff and vendors, handling general clerical tasks, maintaining logs, and ensuring a tidy front desk. Prior customer service experience is preferred, with strong communication skills.

Qualifications

• High School Diploma or equivalent; relevant experience or certification.
• Minimum 1 year of relevant experience.
• Certification requirements may apply to the department.
• Strong communication, teamwork and technical proficiency are essential.

Responsibilities

• Greets visitors to the department and directs them to their destination.
• Answers incoming calls and places outgoing calls with excellent customer service.
• Responds to general questions; forwards non-routine requests to appropriate staff.
• Assists with general administrative tasks such as sorting mail, faxes, and basic troubleshooting of office equipment.
• Maintains department directories and visitation logs.
• Ensures reception area is tidy and welcoming at all times.
• Places orders for department supplies as requested by leadership.
• Adheres to University policies and safeguards University assets.

Skills

Communication

Customer service

Teamwork

Technical proficiency

Learning agility

Education

High School Diploma or equivalent

Tools

Office software

Job description

CORE JOB SUMMARY

The Receptionist welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by greeting them, in person or on the telephone, and answering or referring their inquiries appropriately.

CORE JOB FUNCTIONS

• 1. Greets visitors to the department and directs them to their requested destination.
• 2. Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
• 3. Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
• 4. Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc.
• 5. Maintains department directories and visitation logs.
• 6. Maintains a tidy and clean reception area.
• 7. Places orders for department supplies as requested by department leadership.
• 8. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• Education: High School Diploma or equivalent/relevant experience, certification or license
• Experience: Minimum 1 year of relevant experience required
• Certification and Licensing: Refer to department description for applicable certification requirements
• Knowledge, Skills and Abilities: Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. Teamwork: Ability to work collaboratively with others and contribute to a team environment. Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Part time Employee Type: Temporary

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.