Enrollment Operations Associate — Part-Time in NYC Office

Fresh-Air-Fund; City of Niagara Falls (NY); Hybrid; USD 20,000 - 29,000; Part time

Job summary

The Fresh Air Fund is seeking an Enrollment Operations Associate to support the Enrollment team under the Director of Enrollment and Outreach Manager. This part-time, at-will position runs from November 2026 through March 2027 with potential extension based on needs.

You will handle application processing and communicate with NYC families to ensure timely completion of child applications. Based in NYC with some field work and occasional remote work, the role requires strong organization,

Qualifications

• Must be 18+ years of age.
• Strong organizational skills and detail oriented.
• Outstanding interpersonal and communication skills.
• Comfort speaking with families and professionals alike.
• Patient and friendly, with a high degree of professionalism.
• Ability to work quickly and accurately.
• Bilingual and fluency in languages other than English a plus (e.g. Spanish, Mandarin, ASL).
• As part of our commitment to maintaining a safe and healthy workplace, vaccination requirements may apply.

Responsibilities

• Assist with application review and completion processing.
• Review applications for children who may have additional needs or special circumstances.
• Communicate with parent/guardian and outreach partners regarding the application process.
• Assist parents to complete applications by contacting teachers or service providers.
• Manage a high volume of phone calls regarding summer programs, application process and child application status.
• Communicate and assist parents with completing applications in person and over the phone.
• Assist with conducting virtual/ in-person information and orientation sessions regarding summer programs.
• Implement department recruitment strategies, which may include: prepare materials for community partners and recruitment events.
• Staff events and tabling at various agencies.
• Might require travelling to different boroughs within New York City by public transportation.
• Other duties as assigned.

Skills

Organizational skills

Interpersonal communication

Bilingual

Professionalism

Fast and accurate work

Customer/family communication

Empathy

Job description

The Fresh Air Fund is seeking an Enrollment Operations Associate to support the Enrollment team under the Director of Enrollment and Outreach Manager. This part-time, at-will position runs from November 2026 through March 2027 with potential extension based on needs.

You will handle application processing and communicate with NYC families to ensure timely completion of child applications. Based in NYC with some field work and occasional remote work, the role requires strong organization,