Enrollment & Member Experience Analyst

20 Driscoll Children's Health Plan; Corpus Christi (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

20 Driscoll Children's Health Plan is seeking a Communications and Enrollment Analyst to develop and implement Enrollment projects that improve member experience. The role includes reporting member feedback to leadership and analyzing enrollment metrics to guide enhancements across departments.

The ideal candidate will have extensive experience in enrollment programs, be skilled at coordinating with multiple teams, and maintain confidentiality while upholding health system policies.

Qualifications

• Two-year degree or Associate's degree; minimum 5 years of related experience and/ or training with High School Diploma; or equivalent combination of education and experience

Responsibilities

• Maintains utmost level of confidentiality at all times.
• Adheres to Health System and Health Plan policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Performs all other tasks as assigned by upper management.
• Adheres to department policies, procedures and guidelines.
• Implement and execute Enrollment projects such as Texting program, email campaigns, surveys, and phone calls
• Analyze member feedback and recommend changes/updates to Health Plan procedures
• Carefully examine information provided by members and ask clarifying questions to customize the member experience
• Leverage feedback for continuous improvement to the Health Plan onboarding process
• Develop a deep understanding of member's health objectives
• Ensure members receive superior customer service
• Collaborate with other departments to customize their onboarding experience
• Attends training as required by Driscoll Health System, HHSC contract requirements and URAC standards.
• Familiarizes one's self with tools and reference material are available for use when responding to Member and Provider inquiries.
• Attends all training for staff upon new hire, annually and as required.

Education

Two-year degree or Associate's degree

Job description

20 Driscoll Children's Health Plan is seeking a Communications and Enrollment Analyst to develop and implement Enrollment projects that improve member experience. The role includes reporting member feedback to leadership and analyzing enrollment metrics to guide enhancements across departments.

The ideal candidate will have extensive experience in enrollment programs, be skilled at coordinating with multiple teams, and maintain confidentiality while upholding health system policies.