Elig & Enrollment Analyst

Driscoll Children's Hospital; Corpus Christi (TX); Presencial; USD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Driscoll Health Plan in Corpus Christi, TX is seeking an Enrollment and Communications Analyst to develop and implement enrollment projects, improve member experience, and report metrics to leadership for oversight.

This role analyzes member feedback, supports onboarding improvements across departments, and ensures superior customer service while collaborating with teams to customize onboarding experiences and health plan procedures.

Formación

• Two-year or Associate’s degree; or High School Diploma with related experience.
• Minimum 5 years of related experience and/or training.

Responsabilidades

• Implement and execute Enrollment projects such as Texting program, email campaigns, surveys, and phone calls
• Analyze member feedback and recommend changes/updates to Health Plan procedures
• Carefully examine information provided by members and ask clarifying questions to customize the member experience
• Leverage feedback for continuous improvement to the Health Plan onboarding process
• Develop a deep understanding of member’s health objectives
• Ensure members receive superior customer service
• Collaborate with other departments to customize their onboarding experience

Educación

Two-year degree or Associate’s degree

High School Diploma

Minimum 5 years of related experience

Descripción del empleo

Where compassion meets innovation and technology and our employees are family.

Thank you for your interest in joining our team! Please review the job information below.

GENERAL PURPOSE OF JOB

The Enrollment Analyst is responsible for developing and implementing Enrollment projects to improve member experience. The Communications and Enrollment Analyst is responsible for reporting member feedback to continuously improve Health Plan services across all departments. The Communications and Enrollment Analyst is responsible for analyzing project and enrollment metrics and reporting to leadership for oversight.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or health plan administration, as required.

General Duties

• Maintains utmost level of confidentiality at all times.
• Adheres to Health System and Health Plan policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Performs all other tasks as assigned by upper management.
• Adheres to department policies, procedures and guidelines.

Enrollment Responsibilities

Analyst reports to the Communications Manager in the Driscoll Health Plan. Positions in these classes may perform any or all of the below listed duties. These should be interpreted as examples of the work and are not necessarily all-inclusive.

• Implement and execute Enrollment projects such as Texting program, email campaigns, surveys, and phone calls
• Analyze member feedback and recommend changes/updates to Health Plan procedures
• Carefully examine information provided by members and ask clarifying questions to customize the member experience
• Leverage feedback for continuous improvement to the Health Plan onboarding process
• Develop a deep understanding of member’s health objectives
• Ensure members receive superior customer service
• Collaborate with other departments to customize their onboarding experience

Training Responsibilities

• Attends training as required by Driscoll Health System, HHSC contract requirements and URAC standards.
• Familiarizes one’s self with tools and reference material are available for use when responding to Member and Provider inquiries.
• Attends all training for staff upon new hire, annually and as required.

Education And/Or Experience

Two-year degree or Associate’s degree; minimum 5 years of related experience and/ or training with High School Diploma; or equivalent combination of education and experience