Enrollment & Member Experience Analyst

Driscoll Children's Hospital; Corpus Christi (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Driscoll Health Plan in Corpus Christi, TX is seeking an Enrollment and Communications Analyst to develop and implement enrollment projects, improve member experience, and report metrics to leadership for oversight.

This role analyzes member feedback, supports onboarding improvements across departments, and ensures superior customer service while collaborating with teams to customize onboarding experiences and health plan procedures.

Qualifications

• Two-year or Associate’s degree; or High School Diploma with related experience.
• Minimum 5 years of related experience and/or training.

Responsibilities

• Implement and execute Enrollment projects such as Texting program, email campaigns, surveys, and phone calls
• Analyze member feedback and recommend changes/updates to Health Plan procedures
• Carefully examine information provided by members and ask clarifying questions to customize the member experience
• Leverage feedback for continuous improvement to the Health Plan onboarding process
• Develop a deep understanding of member’s health objectives
• Ensure members receive superior customer service
• Collaborate with other departments to customize their onboarding experience

Education

Two-year degree or Associate’s degree

High School Diploma

Minimum 5 years of related experience

Job description

Driscoll Health Plan in Corpus Christi, TX is seeking an Enrollment and Communications Analyst to develop and implement enrollment projects, improve member experience, and report metrics to leadership for oversight.

This role analyzes member feedback, supports onboarding improvements across departments, and ensures superior customer service while collaborating with teams to customize onboarding experiences and health plan procedures.