Admissions Associate

Marin Horizon School; Mill Valley (CA); Sur place; USD 75 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Life insurance

Dental insurance

Vision insurance

Disability insurance

Résumé du poste

Marin Horizon School in Mill Valley seeks an Admissions Associate to be the first voice guiding families through the enrollment cycle from inquiry to re-enrollment for our toddler through 8th grade. We want an organized individual with a proven customer service track record: someone who listens, responds promptly, and makes every family feel welcome and informed.

The role pairs warmth with strong operational skills. This is a 12-month, full-time position with some weekends/evenings.

Qualifications

• Bachelor's degree or equivalent experience.
• Two or more years of demonstrated customer service experience in a client-facing role.
• Exceptional written and verbal communication skills with warm, clear emails.
• Genuine people person who engages with families, children, colleagues, and community.
• Strong database skills across multiple platforms with accuracy.
• Advanced knowledge of Google Workspace (Gmail, Calendar, Docs, Sheets, Forms).
• Excellent organizational skills and ability to manage multiple projects.
• Proven ability to plan and execute events from logistics to follow-up.
• Discretion, confidentiality, and sound judgment.
• Ability to work independently and as part of a team.
• Commitment to Marin Horizon School's mission and equity goals.

Responsabilités

• Serve as the first point of contact for prospective families, answering inquiries with warmth and professionalism.
• Provide clear information about programs and the application process.
• Maintain prompt, consistent, and personal follow-up with families at every stage.
• Schedule and conduct parent/guardian interviews.
• Coordinate scheduling changes, cancellations, and general questions with patience.
• Greet and escort visitors, conduct tours, and assist with group tours.
• Maintain accurate admissions database and manage calendars and contracts.
• Coordinate enrollment records with the business office and other admins.
• Draft, edit, and maintain communication templates and newsletters.
• Plan admissions events and manage the admissions calendar.
• Track inquiries through enrollment and generate regular reports for the Director.

Connaissances

Customer service

Communication

Google Workspace

Data entry

Organization

Event planning

Interpersonal skills

Team collaboration

Formation

Bachelor's degree or equivalent experience

Description du poste

Reports to : Director of Enrollment Management

Hours : 12 month, full time position, including some weekends, evenings and early mornings

Position Overview

The Admissions Associate is the first voice and face many families meet at Marin Horizon School. This person guides prospective families through every stage of the enrollment cycle, from first inquiry through application, enrollment, and re-enrollment, across our toddler through 8th grade program.

We are looking for an organized individual with a proven track record in customer service: someone who listens intentionally, responds promptly, and makes every family feel welcome and informed. The role pairs that warmth with strong operational skills. The Associate keeps our admissions database accurate and current, manages calendars and contracts, and works closely with faculty, staff, the business office, and families to make the process seamless.

Key Responsibilities

Family Relations and Customer Service

• Serve as the first point of contact for prospective families, answering phone calls, emails, and walk-in inquiries with warmth, professionalism, and cultural sensitivity
• Provide clear, accurate information about the school's programs and the application process
• Maintain prompt, consistent, and personal follow-up with families at every stage of the admissions process
• Schedule and conduct parent/guardian interviews
• Handle scheduling changes, cancellations, and general questions with patience and a problem-solving attitude
• Greet and escort student and parent visitors on campus; conduct individual tours and assist with group tours
• Anticipate family needs and resolve concerns quickly, escalating to the Director when appropriate

Enrollment Management

• Communicate with families about all steps in the admissions and re-enrollment process, including deadlines for applications, financial assistance applications, documentation, and visits
• Create enrollment agreements
• Serve as liaison to the business office and other administrators to coordinating new-family enrollment records across all systems
• Support re-enrollment tracking and follow-up with new and current families
• Create welcome gifts and materials for newly enrolled families

Communications

• Draft, edit, and maintain communication templates used at each stage of the admissions process; send individual and bulk communications
• Create the monthly admissions newsletter for prospective families
• Work with the Communications Manager to create and maintain the annual admissions communications calendar
• Assist with general admissions mailings and related projects
• Manage Admissions website page
• Keep admissions pages of the website accurate and current.
• Update admissions forms, portal text, and application instructions each cycle.
• Coordinate website changes with communications staff.

Database Management and Reporting

• Maintain accurate, up-to-date applicant records in the admissions database and across related platforms, ensuring data integrity throughout the cycle
• Track every family from inquiry through enrollment; follow up to collect missing materials so files are completed on time
• Run regular reports and help analyze inquiry, applicant, and enrollment trends; prepare enrollment reports for the Director
• Support the Director in tracking the admissions budget, ensuring accuracy in planning and expenditures

Events and Visit Days

• Plan, coordinate, and execute admissions events from start to finish, including tours, parent socials, playdates, orientations, and student visit days
• Manage the admissions calendar and Google Calendar events, keeping the admissions portal current

Outreach and School Community

• Represent the school at local outreach events and school fairs to build awareness and expand access for prospective families
• Help strengthen relationships with preschools, colleagues, and community organizations
• Participate in school community events as needed
• Contribute to a collaborative, reflective team culture that values equity, inclusion, and continuous improvement

Qualifications and Skills

Required

• Bachelor's degree or equivalent experience
• Two or more years of demonstrated customer service experience in a client-facing role, such as school admissions, hospitality, education, or a service-oriented organization
• Exceptional written and verbal communication skills, including excellent phone etiquette and the ability to write clear, warm, error-free emails and templates
• A genuine people person who engages comfortably with a wide range of families, children, colleagues, and community members
• Strong database skills: comfort entering, maintaining, and reporting on data across multiple platforms with a commitment to accuracy and data integrity
• Advanced knowledge of Google Workspace (Gmail, Calendar, Docs, Sheets, Forms)
• Excellent organizational skills and attention to detail; able to manage multiple projects at once and prioritize effectively
• Demonstrated ability to plan and execute events, from logistics through day-of setup and follow-up
• Sound judgment, discretion, and respect for confidentiality; sensitivity and a sense of humor
• Ability to work independently and as part of a team
• Commitment to the mission of Marin Horizon School and to equity, inclusion, and the diverse community of our school

Preferred

• Experience in independent school admissions or a mission-driven organization
• Experience with an admissions platform such as Ravenna, Clarity, or similar

Terms and Compensation

• Full-time, 12-month position
• Health, life, dental, vision, and disability insurance
• Salary: $75,000 - $90,000

Equal opportunity

Marin Horizon School is committed to building and maintaining a community that is inclusive, equitable, and welcoming to all. We believe that diversity—in background, identity, perspective, and experience—strengthens our school and enriches the educational environment. We welcome and encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, religious affiliations, socioeconomic backgrounds, and identities to apply. Marin Horizon does not discriminate on the basis of any protected characteristic and is committed to fair and equitable hiring practices.