Enrollment & Family Engagement Specialist

METCO, Inc.; Massachusetts; Hybrid; USD 40,000 - 55,000; Full time

Job summary

METCO, Inc. is seeking an Information Sessions, Events & Administrative Support professional to assist with in-person programs and engagement activities in a fast-paced environment. The role emphasizes customer service, data handling, and collaboration with diverse communities.

The position requires at least an associate degree and relevant experience, with strong communication and organizational skills to ensure accurate information and smooth operations during events and administrative tasks.

Qualifications

• Associate's degree or higher preferred; equivalent combination of education and relevant experience may be considered.
• At least one year of experience in student recruitment, family engagement, customer service, case management, community outreach, education, or an administrative support role.
• Exceptional customer service skills and a commitment to problem-solving.
• Ability to provide clear, culturally competent, and respectful support to diverse populations.
• Ability to build trust and communicate effectively with individuals from diverse backgrounds.
• Experience with data entry, databases, online application systems, or cloud-based document management.
• Strong computer skills, including scanning, uploading documents, email, text communication, and digital systems.
• High attention to detail and commitment to accuracy.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to handle sensitive information with discretion.
• Ability to work independently and in a team.
• Commitment to integrity, transparency, equity, and access for students and families.

Skills

Customer service

Cross-cultural comms

Communication (written & verbal)

Organization & time management

Attention to detail

Education

Associate's degree or higher

Tools

Cloud-based document management

Scanning & document upload

Email & text communication tools

Digital systems & databases

Job description

METCO, Inc. is seeking an Information Sessions, Events & Administrative Support professional to assist with in-person programs and engagement activities in a fast-paced environment. The role emphasizes customer service, data handling, and collaboration with diverse communities.

The position requires at least an associate degree and relevant experience, with strong communication and organizational skills to ensure accurate information and smooth operations during events and administrative tasks.