Enrollment & Family Engagement Specialist

LeafSpring Schools; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

LeafSpring Schools is seeking an Admissions Specialist to join our Enrollment & Family Engagement Team. The role guides prospective families from inquiry to enrollment, delivering exceptional customer service and building trust with families.

You will respond to inquiries, coordinate tours, manage enrollment paperwork, and support events to promote a warm LeafSpring experience for every family.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Highly organized with excellent follow-through and attention to detail.
• Comfortable making outbound calls and engaging prospective families.
• Ability to manage multiple families, deadlines, and priorities simultaneously.

Responsibilities

• Respond to new family inquiries by phone, email, and other communication channels.
• Build relationships with prospective families through consistent, personalized follow-up.
• Schedule and confirm school tours.
• Assist with and eventually conduct tours of our schools.
• Maintain accurate prospective-family information, notes, and follow-up tasks within our enrollment system.
• Follow up with families after tours and throughout their decision-making process.
• Assist families with enrollment paperwork and next steps.
• Maintain communication with waitlisted families.
• Partner with the Director of Admissions through daily check-ins and weekly planning meetings.
• Support enrollment events, open houses, and community outreach initiatives.
• Help ensure every prospective family receives a warm, responsive LeafSpring experience.

Skills

Verbal communication

Written communication

Customer service

Organization

Relationship-building

Multitasking

Tech proficiency

Job description

LeafSpring Schools is seeking an Admissions Specialist to join our Enrollment & Family Engagement Team. The role guides prospective families from inquiry to enrollment, delivering exceptional customer service and building trust with families.

You will respond to inquiries, coordinate tours, manage enrollment paperwork, and support events to promote a warm LeafSpring experience for every family.