Enrollment Experience Specialist (Remote)

Endeavor Schools; Oregon; Hybrid; USD 29,000 - 34,000; Full time

Job summary

Endeavor Schools is seeking an Enrollment Contact Center Specialist to join our remote call center team. You will guide families from initial inquiry to scheduled tours, from tours to registrations, and beyond, delivering a warm, professional experience across our multiple brands.

This role is focused on high-conversion performance, attentive family service, and close collaboration with school leaders to ensure smooth handoffs and accurate CRM documentation.

Qualifications

• Experience in a call center or inside sales environment.
• Comfort being measured against conversion metrics and KPIs.
• Experience working with CCaaS platforms such as NICE, Talkdesk, or Dialpad.
• Hands-on experience with CRM systems.
• Strong written and verbal communication skills across phone, text, and email.
• Ability to follow scripts and frameworks while still sounding human and natural.
• Confidence speaking with parents, answering nuanced questions, and representing multiple brands accurately.
• Organized, reliable, and comfortable working in a fast-paced, remote environment.
• A genuine interest in education and helping families make informed decisions.

Responsibilities

• Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and post-tour follow-up
• Receive inbound calls from families with questions about programs, availability, and next steps
• Execute targeted call campaigns, including tour confirmations, post-tour to registration outreach, and lost-opportunity re-engagement
• Communicate across multiple channels, including phone, text, email, and chat, with a consistent brand voice
• Clearly articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring the conversation to each family
• Confidently answer common parent FAQs around curriculum, age groups, schedules, enrollment process, and what makes each school special
• Use approved scripts and talk tracks while also adapting naturally to the direction of each conversation
• Handle objections thoughtfully and guide families toward the right next step
• Accurately document conversations, outcomes, and dispositions in the CCaaS and CRM
• Partner closely with school leaders and on-site teams to ensure smooth handoffs and aligned communication

Skills

CCaaS platforms experience

CRM systems proficiency

Communication skills

Remote work adaptability

Education

Associate’s degree or equivalent

Bachelor’s degree preferred

Tools

NICE

Talkdesk

Dialpad

Job description

Endeavor Schools is seeking an Enrollment Contact Center Specialist to join our remote call center team. You will guide families from initial inquiry to scheduled tours, from tours to registrations, and beyond, delivering a warm, professional experience across our multiple brands.

This role is focused on high-conversion performance, attentive family service, and close collaboration with school leaders to ensure smooth handoffs and accurate CRM documentation.