Enrollment & Customer Growth Specialist

AFA American Fidelity Assurance Company; Colorado; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company car

Job summary

AFA American Fidelity Assurance Company is seeking a Sales/Enrollment Support professional to drive onboarding, manage enrollment processes, and strengthen relationships with customers across all phases. You will collaborate with home office and field sales to ensure timely, accurate and compliant enrollment activities.

Ideal candidates have 3–5 years in sales or sales support, superb written and verbal communication, and strong organizational and interpersonal skills.

Qualifications

• Bachelor's degree preferred; five years of experience in a sales or sales support role acceptable in lieu of experience.
• Strong written and verbal communications skills; excellent organization and project management.
• Interpersonal skills including consultative influence, negotiation and directing teams.

Responsibilities

• Facilitates implementation and onboarding for new or reserved accounts, strengthening customer relationships.
• Manages enrollment processes across all phases, coordinating with home office and field sales management.
• Serves as primary contact for customers, home office and field sales to ensure quality and a positive customer experience.
• Note: position requires use of a company car.

Skills

Sales experience

Communication skills

Organizational skills

Interpersonal skills

Solution mindset

Conflict management

Professionalism

Self-motivation

Adaptability

AFEnroll knowledge

Enrollment systems

Sales processes

Compliance awareness

Education

Bachelor's degree preferred

Experience in sales/sales support accepted in lieu of degree

Tools

AFEnroll platform

Job description

AFA American Fidelity Assurance Company is seeking a Sales/Enrollment Support professional to drive onboarding, manage enrollment processes, and strengthen relationships with customers across all phases. You will collaborate with home office and field sales to ensure timely, accurate and compliant enrollment activities.

Ideal candidates have 3–5 years in sales or sales support, superb written and verbal communication, and strong organizational and interpersonal skills.