Enrollment Coordinator

American Public Life Insurance Company; Northern (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company car

Job summary

American Fidelity seeks a sales support professional to facilitate onboarding and enrollment for new and reserved accounts. You will maintain customer relationships, coordinate with home office and field sales, and drive enrollment growth across all phases.

The role requires strong communication, organization, and the ability to manage multiple enrollments with deadlines while using the AFEnroll platform and related systems. A company car is provided for duties.

Qualifications

• Three to five years of sales or sales support experience.
• Strong written and verbal communications.
• Excellent organization and project management skills.
• Strong interpersonal and negotiation abilities.
• Self-motivated and flexible with the ability to think on your feet.
• Familiarity with enrollment platforms and billing systems.
• Bachelor's degree preferred; five years of experience acceptable in lieu of education.

Responsibilities

• Facilitates onboarding and enrollment processes for new or reserved accounts.
• Develops and maintains customer relationships and anticipates future needs.
• Manages enrollment through all phases while coordinating with home office and field sales.
• Acts as the point of contact for customer, home office and field sales to ensure quality and cost containment.
• Maintains schedules and deadlines and handles multiple enrollments simultaneously.

Skills

Sales experience

Communication

Organization

Interpersonal skills

Negotiation

Self-motivation

Adaptability

Enrollment platform

Enrollment systems

Project management

Education

Bachelor's degree preferred

Tools

AFEnroll

Job description

Job Description

Facilitates implementation and onboarding processes for new or reserved accounts including developing, maintaining and strengthening Customer relationships by providing pre-defined customer service and supporting administrative aspects of assigned accounts. Anticipates future customer needs and facilitates such awareness with home office and field sales management. Responsible for driving growth and participation in assigned enrollments by managing and facilitating the enrollment process through all phases. This includes handling multiple enrollments simultaneously and maintaining schedules and deadlines for each. Serves as the point of contact for the customer, home office and field sales to ensure quality, cost containment, consistency, production results, and a positive customer experience during all phases of the open enrollment.

NOTE: This position’s responsibilities require the use of a Company car, therefore, the incumbent is assigned one for use.

Technical Skills and Requirements

• Three to five years of successful experience in sales or sales support
• Strong written and verbal communications skills
• Strong organization and project management skills with attention to detail
• Strong interpersonal skills including ability to interact, consult, influence/persuade, negotiate and direct
• Solutions-oriented attitude
• Conflict management skills
• Professional demeanor
• Self-motivated
• Extremely flexible with the ability to “think on your feet”
• Strong knowledge of AFEnroll enrollment platform
• Home office systems and processes: Billing, Flex, Online Service Center, Claims, Flex, all components of the enrollment set up
• Sales processes Products and Services including imports
• Compliance Field, HSA and Agency Employer processes, systems, data and pain points

Education Requirements

Bachelor's degree preferred; five years of experience in a sales or sales support role acceptable in lieu of experience.

#AFC Corporate Careers | Sales Careers | Internships | APL American Fidelity

American Fidelity is a certified Great Place to Work for All! No matter where you work in the organization, you have a chance to make a difference. Our culture focuses on helping Colleagues to be their best! We work hard to make a difference to our Customers and community, focus on teamwork and collaboration and always offer a different perspective - a different opinion. We want to meet you! American Fidelity specializes in the education, public sector, automotive and healthcare industries with products like group and individual life, health and annuity services as well as other financial security products and services. We’re focused on offering a different opinion to our Customers – making things easier for them by providing benefits administration and education. For our policyholders, we help provide financial security through our benefit offerings, which provide coverage for some of life’s worst events – cancer, accidents, critical illnesses, death and more – and for some of life’s best – childbirth, retirement and more.