Enrollment Coordinator

AFA American Fidelity Assurance Company; Colorado; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company car

Job summary

AFA American Fidelity Assurance Company is seeking a Sales/Enrollment Support professional to drive onboarding, manage enrollment processes, and strengthen relationships with customers across all phases. You will collaborate with home office and field sales to ensure timely, accurate and compliant enrollment activities.

Ideal candidates have 3–5 years in sales or sales support, superb written and verbal communication, and strong organizational and interpersonal skills.

Qualifications

• Bachelor's degree preferred; five years of experience in a sales or sales support role acceptable in lieu of experience.
• Strong written and verbal communications skills; excellent organization and project management.
• Interpersonal skills including consultative influence, negotiation and directing teams.

Responsibilities

• Facilitates implementation and onboarding for new or reserved accounts, strengthening customer relationships.
• Manages enrollment processes across all phases, coordinating with home office and field sales management.
• Serves as primary contact for customers, home office and field sales to ensure quality and a positive customer experience.
• Note: position requires use of a company car.

Skills

Sales experience

Communication skills

Organizational skills

Interpersonal skills

Solution mindset

Conflict management

Professionalism

Self-motivation

Adaptability

AFEnroll knowledge

Enrollment systems

Sales processes

Compliance awareness

Education

Bachelor's degree preferred

Experience in sales/sales support accepted in lieu of degree

Tools

AFEnroll platform

Job description

Job Description

Facilitates implementation and onboarding processes for new or reserved accounts including developing, maintaining and strengthening Customer relationships by providing pre-defined customer service and supporting administrative aspects of assigned accounts. Anticipates future customer needs and facilitates such awareness with home office and field sales management. Responsible for driving growth and participation in assigned enrollments by managing and facilitating the enrollment process through all phases. This includes handling multiple enrollments simultaneously and maintaining schedules and deadlines for each. Serves as the point of contact for the customer, home office and field sales to ensure quality, cost containment, consistency, production results, and a positive customer experience during all phases of the open enrollment.

NOTE: This position’s responsibilities require the use of a Company car, therefore, the incumbent is assigned one for use.

Technical Skills and Requirements

• Three to five years of successful experience in sales or sales support
• Strong written and verbal communications skills
• Strong organization and project management skills with attention to detail
• Strong interpersonal skills including ability to interact, consult, influence/persuade, negotiate and direct
• Solutions-oriented attitude
• Conflict management skills
• Professional demeanor
• Self-motivated
• Extremely flexible with the ability to “think on your feet”
• Strong knowledge of AFEnroll enrollment platform
• Home office systems and processes: Billing, Flex, Online Service Center, Claims, Flex, all components of the enrollment set up
• Sales processes Products and Services including imports
• Compliance Field, HSA and Agency Employer processes, systems, data and pain points

Education Requirements

Bachelor's degree preferred; five years of experience in a sales or sales support role acceptable in lieu of experience.

#AFC Corporate Careers | Sales Careers | Internships | APL American Fidelity

American Fidelity is a certified Great Place to Work for All! No matter where you work in the organization, you have a chance to make a difference. Our culture focuses on helping Colleagues to be their best! We work hard to make a difference to our Customers and community, focus on teamwork and collaboration and always offer a different perspective - a different opinion. We want to meet you! American Fidelity specializes in the education, public sector, automotive and healthcare industries with products like group and individual life, health and annuity services as well as other financial security products and services. We’re focused on offering a different opinion to our Customers – making things easier for them by providing benefits administration and education. For our policyholders, we help provide financial security through our benefit offerings, which provide coverage for some of life’s worst events – cancer, accidents, critical illnesses, death and more – and for some of life’s best – childbirth, retirement and more.