Enrollment Counselor – CDSO Admissions Lead

University of Texas at Austin; United States; Hybride; USD 54 000 - 66 000; Plein temps

Avantages offerts par ce poste

Hybrid work option

Résumé du poste

University of Texas at Austin’s School of Computing seeks an Enrollment Counselor – Lead Nurture & Application Administration to guide prospective students through the CDSO process and coordinate the at-scale admissions workflow. The role collaborates with the Assistant Director for Admissions to maximize qualified applications and admitted yield across CDSO’s programs.

The Enrollment Counselor will support the CDSO admin team for the Master of Computer Science, Master of AI, Master of Data

Qualifications

• Bachelor’s degree and two years of professional experience in higher-education recruitment, admissions, advising, sales, or comparable relationship-management role.
• Demonstrated success administering application processes; outstanding attention to detail; strong verbal, written, and interpersonal communication skills; experience with CRM systems (preferably Salesforce), marketing automation platforms, and basic data analysis; commitment to student-centered service.
• Relevant education and experience may be substituted as appropriate.

Responsabilités

• Provide personalized guidance to prospects via email and webinars, clarifying program fit, requirements, and next steps while steadily nudging them toward application completion.
• Execute a highly detailed admissions workflow for 10,000+ applications a year across Salesforce, Smartsheet, and UT systems—move applicants between stages, assign faculty readers, audit application cohort data, process cancellations, and coordinate decision-release communications.
• Create more efficient administrative processes by developing a thorough understanding of the admissions process and identifying opportunities to optimize existing procedures.
• Serve as the voice of the prospect for the marketing team: flag emerging questions, advise on high-value content, and copy-edit outbound materials to ensure accuracy and resonance.
• Drive application conversion: send targeted email nudges, monitor missing documents, and coach applicants through barriers until files are complete.
• Maintain expert knowledge of CDSO curricula, policies, tuition, and financing; resolve routine and complex inquiries while collaborating with admissions, registrar, and student-success teams to ensure seamless hand-offs.
• Represent CDSO through orientations, live Q&As, conferences, and partner events, consistently championing the programs’ access-and-affordability mission.
• Analyze funnel and student-success data to recommend access-oriented improvements and perform other related duties as program needs evolve.

Connaissances

Prospect relationship management

Communication skills

Attention to detail

Bilingual Spanish

Formation

Bachelor’s degree

Master’s degree (preferred)

Outils

Salesforce

Smartsheet

Description du poste

University of Texas at Austin’s School of Computing seeks an Enrollment Counselor – Lead Nurture & Application Administration to guide prospective students through the CDSO process and coordinate the at-scale admissions workflow. The role collaborates with the Assistant Director for Admissions to maximize qualified applications and admitted yield across CDSO’s programs.

The Enrollment Counselor will support the CDSO admin team for the Master of Computer Science, Master of AI, Master of Data