Sales Coordinator 1

TALENT Software Services; Los Angeles (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

TALENT Software Services is seeking a Triage & Enrollment Coordinator to support the Medicare sales team by triaging calls for enrollment into new plans. The role focuses on telephonic enrollments, accurate data entry, and strong collaboration with sales and support teams.

The position requires handling high call volumes, working extended hours including weekends, and providing essential admin support to ensure timely responses and smooth processing of applications.

Qualifications

• Strong computer skills and comfortable navigating multiple applications.
• Excellent verbal communication and professional phone etiquette.
• Ability to work independently, multitask, and stay organized.

Responsibilities

• Triage and enroll callers into Medicare plans over the phone.
• Support telephonic enrollments in a call center environment and input data accurately.
• Coordinate with sales teams and possibly producers; provide admin support.
• Handle incoming calls from prospective members and identify sales opportunities.
• Make outbound calls to follow up on leads and missing information.
• Process telephonic applications following approved scripts and coordinate with departments.

Skills

Strong Computer Knowledge

Excellent Verbal Communication

Ability to work independently andmulti

Call Center experience

Customer Service experience

Sales support/health care experience

Education

High School diploma or above

Job description

Reason For Assignment

• New Position - Increased call and enrollment volume during Medicare AEP.

Day To Day Responsibilities

• The Triage & Enrollment Coordinator is a member of the Medicare Sales Team and responsible for successfully triaging calls enrolling prospects and members over the phone into new plans.
• The Triage & Enrollment Coordinator is an extended team member of the sales team and works on a regular basis with assigned sales teams and possibly producers.
• This position reports into the sales organization.
• Main responsibilities include sales support for telephonic enrollments in a call center environment entering accurate and timely data into systems.
• The Triage & Enrollment Coordinator is principally in the office and will require to work during our extended hours of operation including weekends.
• This position is a great opportunity for someone to develop skills and knowledge in serving as a support role for Inside Sales.
• Answers and responds to incoming calls from prospective members
• Identifies potential sales calls and filters out other non-sales calls to their corresponding areas
• Makes outbound calls to soft quality sales leads or follow up on missing information
• Coordinates admin requests from the team
• Responsible for entering accurate and timely data into the respective systems
• Provides administrative support as required
• Completes telephonic applications following an approved script
• Coordinates with other departments to ensure timely and appropriate responses

Capable of effectively navigating through multiple applications/system to efficiently locate and complete processing tasks

Required Skills (top 3 non-negotiables)

• Strong Computer Knowledge
• Excellent Verbal Communication
• Ability to work independently and multi-task

Preferred Skills (nice to have)

• Call Center experience
• Customer Service experience
• Sales support/health care experience

Disqualifiers/ Dislikes on Resumes

• Lack of work experience, less than one-month terms

Education Requirements

• High School diploma or above

Required Testing

• Language Proficiency - Spanish