Enrollment & Campus Tours Specialist

Ancora Education; Jacksonville (NC); On-site; USD 35,000 - 48,000; Full time

Job summary

Ancora Education is seeking an Admissions Representative to provide information and guidance to prospective students pursuing career education. You will conduct outbound calls, host campus tours, facilitate enrollments, and support new‑student orientation.

The role is centered on delivering excellent customer service and guiding students through the admissions process. The position requires strong presentation skills and the ability to work independently in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 2 years’ experience in sales and/or customer service.
• Associate’s degree in a related area preferred.
• Experience with CampusVue and Velocify software.

Responsibilities

• Conduct outbound and inbound telephone calls, texts, & emails; respond promptly to inquiries.
• Share information with prospective students within Ancora Education's guidelines.
• Schedule campus visits, conduct tours, and facilitate registrations.
• Follow up with new students, ensuring a smooth transition to active enrollment.
• Contribute to team initiatives and collaborate with diverse groups.
• Demonstrate strong presentation skills and energy.
• Maintain proactive problem‑solving and independent work ethic.
• Prioritize tasks effectively and foster creativity.
• Utilize Microsoft Word and Excel and industry software as needed.

Skills

Outbound calling

Customer service

Presentation skills

Problem solving

Independent work

Time management

Team collaboration

Education

High school diploma or equivalent

Associate's degree in related area

Tools

CampusVue

Velocify

Microsoft Word

Excel

Job description

Ancora Education is seeking an Admissions Representative to provide information and guidance to prospective students pursuing career education. You will conduct outbound calls, host campus tours, facilitate enrollments, and support new‑student orientation.

The role is centered on delivering excellent customer service and guiding students through the admissions process. The position requires strong presentation skills and the ability to work independently in a fast-paced environment.