Enrollment & Benefits Technology Specialist

Patriot Growth Insurance Services, LLC; Dallas (TX); Hybrid; USD 86,789,000 - 93,677,000; Full time

Benefits offered by this job

Medical plan options

Dental and vision insurance

401(k) with company match

Paid time off

Job summary

Patriot Growth Insurance Services in Dallas, TX, seeks a Client Technology Specialist to streamline benefits experience through technology. You will support enrollment, HR processes, and employee benefits using modern online platforms in a hybrid, full-time environment.

You will configure benefit administration systems, aid carriers, train clients, and ensure accurate data across enrollment, eligibility, and reporting.

Qualifications

• Associate degree in Business Administration, Communications, Information Technology, Human Resources, or a related field.
• Two or more years of experience in a technical support or administrative support role.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Proficiency with Microsoft Office Suite and other business technology applications.
• Ability to work effectively in a collaborative team environment.
• Willingness and ability to obtain a Texas Life and Health Insurance License within six months of hire.

Responsibilities

• Own the implementation, configuration, maintenance, and ongoing optimization of benefit administration platforms, with a primary focus on Employee Navigator.
• Partner with client HR teams to customize enrollment and HRIS solutions that align with organizational goals and employee needs.
• Deliver engaging training sessions that help employers and employees effectively utilize enrollment and benefits administration technology.
• Resolve client questions, system issues, and enrollment discrepancies while providing a high level of customer service and support.
• Review and reconcile carrier invoices, identify discrepancies, and coordinate timely resolutions with carriers and internal stakeholders.
• Generate enrollment, eligibility, and reporting data to support client needs, compliance requirements, and operational decision-making.
• Identify opportunities for automation and process improvements that streamline benefits administration and enhance the overall client experience.
• Support Open Enrollment activities by providing tools, resources, and guidance that improve accuracy and employee engagement.

Skills

Customer service

Communication

Organization

Team collaboration

Microsoft Office

License within 6 months

Education

Associate degree in Business Administration

Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

Patriot Growth Insurance Services in Dallas, TX, seeks a Client Technology Specialist to streamline benefits experience through technology. You will support enrollment, HR processes, and employee benefits using modern online platforms in a hybrid, full-time environment.

You will configure benefit administration systems, aid carriers, train clients, and ensure accurate data across enrollment, eligibility, and reporting.