Enrollment Assistant

Tennessee Board of Regents (TBR); Harriman (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Roane State Community College in Harriman, Tennessee is seeking an Enrollment Assistant to support the admissions and enrollment process with excellent customer service. You will assist with application processing, registration support, and records management, guiding students through requirements and steps.

This role serves as a key contact for students, addressing inquiries, ensuring policy compliance, and contributing to student access, retention, and success across enrollment services and

Qualifications

• Associate's degree or higher required.
• Minimum 1 year customer service experience.
• Proficiency with Excel, Word, PowerPoint.

Responsibilities

• Access and interpret Banner information related to admissions/records/financial aid.
• Analyze and solve student situations to provide accurate responses.
• Anticipate student needs and provide thorough information.
• Review documents for validity, ensure pages are readable and complete.
• Deal with conflict situations and assist in providing solutions.
• Communicate with students via email, phone and in person.
• Other duties as assigned.

Skills

Customer service experience

Communication

Analytical thinking

Problem-solving

Autonomy

Teamwork

Adaptability

Organization

Prioritization

Education

Associate's degree or higher

Tools

Excel

Microsoft Word

PowerPoint

Job description

Title: Enrollment Assistant

Employee Classification: Clerical & Secretarial

Institution: Roane State Community College

Department: One Stop

Campus Location: Roane State Community College

Job Summary

The Enrollment Assistant supports the admissions and enrollment process at the college by providing high-quality customer service to prospective and current students. This role assists with application processing, registration support, records management, and student inquiries while ensuring compliance with institutional policies and procedures. The Enrollment Assistant serves as a key point of contact for students, guiding them through admissions requirements, enrollment steps, and related services to promote student access, retention, and success.

Job Duties

• Access and correctly interpret information in Banner related to admissions/records/financial aid.
• Analyze and problem solve student situations to provide accurate responses.
• Anticipate student needs, always providing the most thorough information.
• Review documents to determine validity and scan, verifying documents are readable and all pages have been included.
• Deal with conflict situations and assist in providing solutions.
• Communicate with students through email, phone and in person conversations.
• Other duties as assigned.

Minimum Qualifications

• Associate's degree or higher.
• Minimum 1 Year Customer Service Experience.
• Proficiency using Excel, Microsoft Word, PowerPoint.

Preferred Qualifications

• Knowledge of admissions, records and financial aid in college/university setting.
• Ellucian Banner 9 knowledge.
• Experience working in an educational setting.

Knowledge, Skills, And Abilities

• Must possess excellent communication, analytical thinking and problem-solving skills.
• Must be able to work autonomously, making confident decisions as well as serving as a team player.
• Ability to adapt to change as college and departmental policies and procedures change.
• Ability to accurately communicate information verbally and in writing in a courteous and professional manner.
• Ability to organize and prioritize work appropriately and independently on a daily basis.