Enrollment Operations Specialist

Socket.dev; Wilmington (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Socket.dev is seeking an admissions operations specialist to handle application processing, data flows between CRM and SIS, and frontline phone support for admissions. The role includes processing deposits, refunds, and aiding readmissions and transfers, with responsibilities across file preparation and event support.

The position reports to the Director of Communication and Enrollment Operations and requires strong organizational and customer service skills, plus proficiency in Microsoft Office.

Qualifications

• High school graduation plus at least two years of related experience, or equivalent combination of education and experience.
• Excellent organizational skills with ability to prioritize and multitask.
• Meticulous attention to detail and accuracy.
• Proficiency with Microsoft Office; good typing and proofreading skills.
• Strong customer service and communications abilities.

Responsibilities

• Processes all applications and coordinates continuation of process with appropriate parties/offices.
• Manages data flow from CRM to SIS.
• Serves as primary phone support for the College.
• Processes all monies coming into Admissions and handles deposit refunds.
• Manages the admission process for readmit students, internal transfers and leaves of absence.
• Prepares files for new incoming students for permanent filing and supports with LOA processes.
• Maintains office files and processes postal mail.
• Responds to admissions emails as a back-up representative.
• Assists with on-campus recruiting events and forms management.
• Performs other duties as assigned by the Director of Communication and Enrollment Operations.

Skills

Excellent organizational skills

Meticulous attention to detail

Excellent customer service and comms

Good computer skills, MS Office

Typing and proofreading skills

Education

High school diploma

Tools

Microsoft Office

Job description

Basic Function:

Receives incoming documents including online applications, transcripts, test scores for prospective students. Completes initial and final processing of applications and coordinates progression of application process. This position handles all enrollment deposits, reimbursement of any overpayments or deposit refunds and supply orders. Provides College phone support and response for admissions email.

Reports to: Director of Communication and Enrollment Operations

Duties and Responsibilities:

• Processes all applications and coordinates continuation of process with appropriate parties/offices.
• Manages data flow from CRM to SIS.
• Serves as primary phone support for the College.
• Processes all monies coming into Admissions. Processes deposit refunds.
• Manages the admission process for readmit students, internal transfers and students returning from a leave of absence.
• Creates acceptance letters for LOA students when notified by Student One Stop.
• Prepares files of new incoming students for permanent filing in academic affairs. Checks accuracy of computer records. Follows up with newly enrolled students who have incomplete files. Creates program enrollment records for new incoming students. Provides Residence Life and Student Accounts with information about expected new students.
• Maintains file of documents received for non-applicants and maintains general office files.
• Processes postal mail.
• Serves as back-up representative handling Admission Office email.
• Maintains supplies for the office
• Assists Office of Academic Records regarding sports eligibility as needed.
• Assists with on-campus recruiting events
• Composes and submits computer services requests as needed/requested and designs forms as needed for use in assigned projects. Keeps supplies of needed forms on hand.
• Creates, runs, corrects and stuffs inquiry letters when necessary and performs other duties as requested.
• Performs other duties as assigned by the Director of Communication and Enrollment Operations.

Performance Standards:

1. Performs assigned responsibilities in an accurate, timely and effective manner with minimal supervision and meets established timelines for special assignments.
2. Understands JRM/J1 database in relation to table building/maintenance.
3. Exhibits requisite skills and knowledge and an appreciation for confidentiality.
4. Makes positive contributions to effective teamwork within the work unit and with other college departments.
5. Strives for excellence in performance of responsibilities and in meeting needs of clients/students served.
6. Knows and observes college and departmental policies, guidelines and procedures.
7. Knows and observes office policies and procedures.

Qualifications:

1. High school graduation plus at least two years of related experience, or equivalent combination of education and experience.
2. Excellent organizational skills, with ability to prioritize and flexibility to handle multiple tasks.
3. Meticulous attention to detail.
4. Good computer skills, with experience using Microsoft Office highly desirable.
5. Evidence of good typing and proofreading skills.
6. Excellent customer service and communications skills.