Enrollment Services Representative

Cuyahoga Community College; Warrensville Heights (OH); On-site; USD 28,929 - 34,440; Part time

Job summary

Cuyahoga Community College is seeking a part-time Enrollment Center Specialist at the Eastern Campus to provide first-level enrollment services in admissions, registration, cashiering, financial aid, and related areas. You will respond to general inquiries with a focus on customer satisfaction and accuracy, and coordinate referrals to campus service areas.

You will work Monday–Friday 10 am–2 pm with occasional Saturdays during peak periods, interacting with students in person, online, and by

Qualifications

• Associate degree and two years of full-time clerical experience in an office setting.
• One year of equivalent full-time experience in student services in an educational setting.
• Experience with an integrated student software system and basic MS Word/Excel proficiency.
• Proficient keyboarding and strong written/spoken communication.

Responsibilities

• Assist in processing academic records and greet visitors.
• Answer inquiries from students and schedule appointments.
• Assist with registration processing in-person, online and by phone.
• Process forms, validate accuracy, and update student information in college systems.
• Reconcile Banner sessions and balance cash drawer within procedures.

Skills

Keyboarding

MS Word

MS Excel

Communication skills

Customer service

Education

Associate Degree

Bachelor's Degree

Tools

Banner

Sally Mae

Bosscars

BlackBoard

Job description

Department: Enrollment Center

Location: Eastern Campus

Reports To: INT Director Enrollment Center

Recruitment Type: External/Internal

Employment Type: Part-Time Support Staff

Union Position: Union

Work Schedule: Monday - Friday 10 am - 2 pm Occasional Saturdays during peak time

Number of Openings: 1

Summary

Provides first-level enrollment servicessupport in the following areas:admissions, registration, cashiering/payment of student fees, financial aid, scholarships and responds to requests for general information with a commitment to student customersatisfaction, quality and accuracy. Performs related enrollment service functions that support office operations. Provides appropriate referrals to other serviceareas, and provides telephone and on-line servicesupport for the campus and the college.

Duties and Responsibilities

• Duties and responsibilities include but are not limited to:
• Assists in processing academic records
• Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointment as appropriate
• Assists current and prospective students with information inquiries and registration processing, both in-person, on-line and over the telephone
• Assists students with completing necessary forms; validates forms for accuracy; process as required
• Accesses, inputs, and retrieves data from BANNER and other data systems.
• Maintains files and records; utilizes scanning technology to update electronic files.
• Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems
• Answers questions and assist with Financial Assistance application (FAFSA} completion, explains the funds disbursement procedures, reviews the student's tracking and award status
• Provides scholarship and student loan information
• Answers questions regarding status of Standards of Academic Progress
• Receives Emergency Funds requests
• Reviews High School/GED/Ability-To-Benefit documents and updates student information system accordingly
• Accepts Selective Service Information
• Informs student of academic status and accepts appeal for readmission
• Processes registration payments, payment for services, sales, fines and items to be held for safe keeping
• Rotates between in person and electronic customer service duties
• Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits
• Processes My Tri-C Card requests, authorization forms, and transactions related to the card program
• Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested.
• Acquires knowledge of, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
• Performs other related duties as assigned

Qualifications

Required

• Associate Degree
• Two (2) years of equivalent full-time clerical experience in an office environment.
• One (1) year of equivalent full-time experience in student services in an educational setting.
• Experience with an integrated student software system
• Skills with keyboarding, basic grammar and math, standard level word processing (MS Word) and standard level spreadsheet applications (MS Excel)
• Ability to understand and utilize Third Party software for student transactions, i.e.,Sally Mae, Bosscars, BlackBoard
• Ability to exercise good judgment and discretion in the performance of regular work.
• Excellent written, verbal and interpersonal communication skills
• Excellent student customer service skills and proven ability to develop and sustain productive customer relationships.
• Ability to be professional in interaction with internal and external customers at all times in person, on line and over the telephone.
• Ability to perform detailed work with a high degree of accuracy and attention to detail
• Ability to handle multiple tasks and effectively prioritize work.
• Sensitivity to appropriately respond to the needs of a diverse population.

Preferred

• Bachelor's Degree
• Five years direct student services work experience at a higher education institution
• Knowledge and experience with Banner student information and related student transaction systems

Work Environment / Physical Demands

Must be able to occasionally lift up to 25 pounds unassisted. Must be able to regularly stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch.Must be able to frequently talk or hear. Must be able to work in a fast pace environment with a moderatenoise level.

Disclaimer: This description Is a general statement of required major duties and responsibilities performed on a regular and continuous basis.It does not exclude other duties as assigned and does not prescribe or restrict the tasks that may be assigned.

Special Note: This is a Part-time (1199/SEIU) Bargaining Unit Position, Grade 07. Part-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Target Hiring Rate: Minimum salary $21.50/hour

Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.